Casino Supervisor

Westgate Resorts • Las Vegas, NV

1d • $25 - $25 • Onsite

About The Position

General Summary Of Duties: Supervise operations of casino floor including coordinating and providing guest services with attention to quality of service provided by staff. Directing requests for extraordinary services, investigating complaints/concerns, analyzing problems and advising proper authorities. Train and evaluate staff. Assist with developing new ideas and improve upon existing procedures and services.

Requirements

• Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance.
• Ability to relate to all levels of management, employees and customers in verbal/written form.
• Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff.
• Assign and instruct all personnel in details of work.
• Observe performance and encourage improvement.
• Ability to maintain attendance in conformance with standards. Ability to maintain a neat, clean and well-groomed appearance.
• Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.
• Supervise all staff including selection, training, counseling and discipline.
• Mathematical skills necessary to prepare forecasts, budgets, financial statements and perform calculations.
• Ability to access and input information using a moderately complex computer system.
• Listen & respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.

Responsibilities

• Supervise operations of casino floor including coordinating and providing guest services with attention to quality of service provided by staff.
• Directing requests for extraordinary services, investigating complaints/concerns, analyzing problems and advising proper authorities.
• Train and evaluate staff.
• Assist with developing new ideas and improve upon existing procedures and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees