Casino Operations Supervisor
About The Position
Supervises all floor attendants in the casino operations department. Coaches and develops current floor attendants to ensure all customers receive outstanding and quick customer service. Trains new floor attendants regarding rules and procedures. Handles all customer disputes not resolved at the floor attendant level to ensure unparalleled customer service. Issues discipline as necessary. Responds to customers reporting jackpots and determines if jackpot is valid. Verifies customer identification and completes jackpot forms. Ensures compliance with State of Florida gaming laws. Provides excellent customer service to slot players by answering questions about the machines and other general inquiries. Advises slot shift managers of any high level customer service issues. Is held accountable for accuracy and thoroughness to ensure accurate departmental records and reports. Assists with scheduling All other duties assigned.
Requirements
- High School Diploma.
- Must have at least 3+ years of previous customer service experience with at least 1 of those years at a supervisory level.
- Must be able to obtain the appropriate state occupational license.
- Must be able to lead by example.
- Must be able to communicate effectively in both verbal and written form.
- Must have keen attention to detail.
- Must have strong team work skills.
- Must be able to work flexible hours to include night, weekends and holidays.
Nice To Haves
- Previous gaming experience is preferred.
Responsibilities
- Supervises all floor attendants in the casino operations department.
- Coaches and develops current floor attendants to ensure all customers receive outstanding and quick customer service.
- Trains new floor attendants regarding rules and procedures.
- Handles all customer disputes not resolved at the floor attendant level to ensure unparalleled customer service.
- Issues discipline as necessary.
- Responds to customers reporting jackpots and determines if jackpot is valid.
- Verifies customer identification and completes jackpot forms.
- Ensures compliance with State of Florida gaming laws.
- Provides excellent customer service to slot players by answering questions about the machines and other general inquiries.
- Advises slot shift managers of any high level customer service issues.
- Is held accountable for accuracy and thoroughness to ensure accurate departmental records and reports.
- Assists with scheduling
- All other duties assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
