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The position involves hiring, motivating, training, coaching, mentoring, and directing departmental team members to provide exceptional service. Responsibilities include coordinating guest visits, awarding complimentary services based on gaming action, and ensuring maximum convenience and comfort for guests. The role requires maintaining awareness of gaming regulations, developing security measures, and monitoring the Casino Marketing operation to improve performance and financial returns. The individual will also be responsible for resolving negative guest experiences and establishing measurable goals to enhance service quality.