Casino Marketing Assistant Manager - The Cosmopolitan

MGM Resorts International

10d

About The Position

As a Casino Marketing Assistant Manager, you’ll play a key role in supporting the daily operations of Casino Marketing while upholding exceptional service standards. In this role, you’ll support day-to-day operations, evaluate guest play, ensure proper staffing levels, and manage casino assets effectively, contributing to memorable guest experiences.

Requirements

• Must be a minimum of 21 years of age
• High School Diploma or GED
• 2+ years of prior relevant experience in Front Desk, VIP Services, Casino Marketing, or high-volume customer service required

Responsibilities

• Supervise Casino Host Services Coordinators while promoting and developing a team-oriented culture that fosters exceptional customer service; oversee hiring, training, discipline, and succession planning processes; and assist with attendance tracking and payroll reporting
• Evaluate casino play while ensuring responsible and effective management of casino assets for high-value casino customers
• Maintain knowledge of departmental and property policies and procedures, ensure compliance with all legal requirements including Title 31, and participate in required compliance and training sessions
• Effectively communicate with internal departments in a professional and timely manner to support positive service standards, while ensuring high employee productivity through effective scheduling and appropriate staffing levels
• Assume full responsibility for the department in the absence of Manager or Department Head
• Ensure sufficient supplies and tools are provided to enforce a positive work environment for the department

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees