Casino Host

Nisqually Red Wind Casino•Olympia, WA

5d•Onsite

About The Position

This position is responsible for developing and maintaining strong relationships with valued players, identifying and attracting new clientele, and promoting loyalty through exceptional guest service and tailored incentives. The Casino Host supports the overall success of the property by maximizing player satisfaction, driving repeat business, and contributing to revenue growth through proactive engagement, hospitality, and professionalism. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: The Casino Host is responsible for providing outstanding guest service and fostering strong relationships with both new and established players to enhance their overall gaming experience. This role involves identifying high-value guests, extending personalized offers and amenities to increase the frequency of visitation. The Casino Host works closely with marketing, player development, and operations teams to promote loyalty programs, coordinate special events, and achieve guest experience, retention and revenue goals.

Requirements

High school diploma or GED.
Minimum of two (2) years of relevant casino experience, within a strong sales-oriented position, or three (3) years of outside sales experience with a demonstrated history of managing and growing a personal client portfolio.
Excellent interpersonal and sales skills with the ability to engage a diverse portfolio of guests.
Proficiency in computer systems and software.
Customer Relationship Management (CRM) database experience required.
Experience planning, organizing, and managing special events.
Ability to communicate clearly and effectively to groups, or over a public address system, in a manner that adds to an exciting entertainment atmosphere.
Must have a valid Driver’s License and Driver’s abstract and must not contain any disqualifying events per the NRWC Safe Driver Policy.
Must be able to drive guests to offsite events in the NRWC company vehicle.
Excellent communication and organizational skills.
Strong guest service and problem-solving skills.
Self-motivated and sales-oriented mindset with a focus on guest loyalty and retention.
Possess excellent decision-making skills and the ability to make sound judgements.

Nice To Haves

3+ years of related Casino Host experience.
1+ year experience utilizing Casino Player Tracking System.
Certification in Red Wind’s “Service First” Program.

Responsibilities

Consistent delivery of exceptional guest service in alignment with Red Wind’s “Service First” philosophy for both internal and external guests.
Interact on a frequent basis with the Casino’s most valuable guests to build and maintain VIP Loyalty.
Leverage property amenities, programs and all available tools to targeted players as a to increasing loyalty and visitation.
Develop and maintain strong relationships and regular communication with targeted guests via telephone, email, and direct mail.
Consistently maintain a visible and attentive presence to your portfolio of assigned guests on the Casino floor.
Provides full cycle event planning for all levels of guest, including coordinating, inviting, hosting, costing, and follow-up reporting.
Promote Casino offerings and Loyalty Program benefits.
Possesses a general knowledge of all games throughout the Casino.
Completes all paperwork requirements and departmental logs in an accurate and timely manner.
Meets the attendance guidelines of the position.
Adherence to regulatory, departmental and company policies and procedures.
Attends all required meetings and training.
Represent Casino at both on-site and off-site events.
Understand and educate guests on current and future promotions as a tool for driving engagement and visitation.
Maintain strict confidentiality of all guest and Casino information.
Perform other duties as assigned.

Benefits

FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
FREE Short-Term Disability, Life and Accident Insurance
FREE Meal during shift
FREE gaming license renewals
Paid Time Off & Floating holidays
401(K) Retirement Program (match up to 4%)
Tuition Reimbursement
Health & Wellbeing Reimbursements
Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
Flex spending and Dependent care spending
Career advancement opportunities
Periodic Team Member contests and giveaways
Team Member dining and gift shop discounts