Casino Host

Landry's•Stateline, NV

46d

About The Position

This position is responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as position is called upon to interact frequently with high limit customers and make decisions regarding extensions of large sums of money and complimentaries. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).

Requirements

Use all equipment associated with the position, including but not limited to computer keyboard.
Observe and direct actions of subordinates.
Analyze and interpret financial data in order to make decisions regarding credit limits.
Review and comprehend all necessary documentation.
Must have valid state driver's license.
Must be proficient in Microsoft applications (Excel, Access, Word).
Communicate effectively at all times, with guests as well as all levels of employees.
Basic mathematical skills required.
Maintain confidentiality.
Work as a team.
Effective communication skills
Appropriate professional appearance and demeanor
Must be available for various shifts including early morning, late nights, weekends, holidays, and long hours
Team Player with a guest first attitude
Minimum age of 21 years old
PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD
EDUCATION and/or EXPERIENCE: Bachelor's degree (B.A./B.S.) from an accredited four-year college or university preferred.
Three years of progressive casino, marketing or sales experience required.
MATHEMATICAL SKILLS: Basic math skills.
Language Skills: Must be able to speak and understand English.
PHYSICAL DEMANDS: Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to express or exchange ideas verbally and perceive sound by ear.
Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
Constantly walking up to distances of 500 ft. during shift.
Frequently stooping, reaching.
WORK ENVIRONMENT: Work performed indoors in a climate-controlled environment.
There are occasional hot and cold temperature changes.
While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
Work with others in close spaces.
Moderate to high noise levels.
Walk/stand on tile/mats/carpet/cement.

Responsibilities

Work with customer contact departments to implement strategies and programs to cultivate the market for new and existing high-limit casino guests.
Monitor existing high-limit guest programs and develops knowledge of customer betting habits, credit situation, and levels of participation in order to manage programs to ensure maximum profit margins, adequate play levels, and appropriate cost control.
Host high-limit guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits.
Award customer complimentary based on gaming action and program guidelines.
Coordinate guest rooms, meals and show reservations, and assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
Attend special function (parties, tournaments, etc.) and participates in telemarketing efforts to invite customers to special events, individual visits, and/or obtain feedback on customer satisfaction.