Casino Host

Hollywood Casino at GreektownDetroit, MI
11d$56,000

About The Position

This position provides a high level of professional customer service to casino guests by establishing and developing relationships that result in return visits to Greektown Casino-Hotel.

Requirements

  • Must possess excellent customer service skills and the desire to provide our Greektown Casino-Hotel guests with an exceptional gaming experience
  • Must demonstrate a positive public image
  • Ability to communicate in a clear, accurate and concise manner, both orally and in writing is required
  • Must be computer literate
  • Ability to analyze, problem solve and use good judgment to make decisions in demanding situations is essential
  • Must be able to understand and comply with all departmental and Company rules, regulations, policies and procedure
  • Ability to maintain confidentiality of sensitive information required

Responsibilities

  • Maintain a high level of player recognition and service by establishing and developing relationships with casino guests
  • Encourage the enrollment of club services to both slot and table games guests
  • Encourage the use of the GT Rewards card by rewarding rated play with the issuance of complimentary offers to qualified guests
  • Communicate with other casino team members to gather information and ensure customer service
  • Set up reservations for customer services and follow through to ensure level of service is maintained
  • Respond to guest requests, questions or problems in a timely fashion
  • Follow up with guests after departure and maintain contact to ensure return trips
  • Maintain current guest information
  • Prepare daily Casino Host report
  • Attend special events
  • Keep senior leadership appraised of any problems or critical situations that arise
  • Ensure compliance with Michigan gaming regulations
  • Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets
  • Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions
  • Monitors competitor products, sales and marketing activities
  • Other job-related duties as assigned

Benefits

  • wellness programs designed to support our team members' financial, physical, and mental well-being
  • day-one medical coverage
  • 401(k) matching
  • annual performance bonus
  • Paid time off is earned according to the local policy and increases with the length of employment
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