Casino Host

Hollywood Casino at Greektown • Detroit, MI

11d • $56,000

About The Position

This position provides a high level of professional customer service to casino guests by establishing and developing relationships that result in return visits to Greektown Casino-Hotel.

Requirements

• Must possess excellent customer service skills and the desire to provide our Greektown Casino-Hotel guests with an exceptional gaming experience
• Must demonstrate a positive public image
• Ability to communicate in a clear, accurate and concise manner, both orally and in writing is required
• Must be computer literate
• Ability to analyze, problem solve and use good judgment to make decisions in demanding situations is essential
• Must be able to understand and comply with all departmental and Company rules, regulations, policies and procedure
• Ability to maintain confidentiality of sensitive information required

Responsibilities

• Maintain a high level of player recognition and service by establishing and developing relationships with casino guests
• Encourage the enrollment of club services to both slot and table games guests
• Encourage the use of the GT Rewards card by rewarding rated play with the issuance of complimentary offers to qualified guests
• Communicate with other casino team members to gather information and ensure customer service
• Set up reservations for customer services and follow through to ensure level of service is maintained
• Respond to guest requests, questions or problems in a timely fashion
• Follow up with guests after departure and maintain contact to ensure return trips
• Maintain current guest information
• Prepare daily Casino Host report
• Attend special events
• Keep senior leadership appraised of any problems or critical situations that arise
• Ensure compliance with Michigan gaming regulations
• Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets
• Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions
• Monitors competitor products, sales and marketing activities
• Other job-related duties as assigned

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed