Casino Host
About The Position
SUMMARY: Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits. Responsible for a high level of guest service as described in your department's guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns) Floor prospect for players of extreme High-Value Assist with sales goals and target developments Organize, categorize and maintain all players in assigned book of business Analyze player profiles for sales calls and expedite appropriate quota of sales calls Fill assigned block of hotel rooms Create VIP event invite lists based on sales goals and strategies and fill events via sales calls Attend sales meetings and training sessions Review and analyze sales and tracking reports Review overdue trip report lists (significant decliners) for prompt action letters and sales calls Call/mail list of assigned inactive High-Value players Identify and greet in-house coded players Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.) Answers calls and handle player correspondence Expedite player requests and reservations and fulfill player requests for comps Accompany guests to amenity functions (dining, golf, etc.) Perform customer recovery as needed, based on player value Host VIP events, parties, etc. Make retention calls to coded players (birthdays, special occasions, etc.). Coordinate with internal business partners to retain players across High-Value player segments Ensure player development floor office and casino floor are covered at all times
Requirements
- High School Diploma/GED or equivalent experience
- 1-year previous experience in casino marketing, player's club or other comparable casino guest service position preferably as a Casino Host
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Strong computer skills including working with spreadsheets
- Excellent written, verbal and interpersonal communication skills
- Must be able to read and write English
- Proven to accurately type 35 wpm
- Proficient at phone systems and computer applications
- Maintain assigned percentage of active players across coded player group (Book of Business).
- Ability to work fast and efficiently
- Ability to provide superior guest service to guests, coworkers and management while maintaining a high level of maturity, professionalism and credibility
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to independently complete multiple tasks in a professional manner
- Ability to speak in a clear, concise and pleasant voice
- Ability to strategize job duties and set priorities
- Ability to retain large amounts of information regarding the property and its amenities
- Ability to enthusiastically and professionally sell and/or promote relevant events and promotions
- Must be able to walk and / or stand and sit for long periods throughout the day
- Must have a good sense of balance, and be able to bend, kneel, stoop and twist
- Must be able to push, pull and grasp objects occasionally
- Must have the ability to independently lift up to 25 pounds occasionally
- Must be able to perform repetitive hand and wrist motions
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Extensive computer use
- Occasionally overtime may be required
- Occasionally must deal with angry or hostile individuals
Responsibilities
- Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns)
- Floor prospect for players of extreme High-Value
- Assist with sales goals and target developments
- Organize, categorize and maintain all players in assigned book of business
- Analyze player profiles for sales calls and expedite appropriate quota of sales calls
- Fill assigned block of hotel rooms
- Create VIP event invite lists based on sales goals and strategies and fill events via sales calls
- Attend sales meetings and training sessions
- Review and analyze sales and tracking reports
- Review overdue trip report lists (significant decliners) for prompt action letters and sales calls
- Call/mail list of assigned inactive High-Value players
- Identify and greet in-house coded players
- Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.)
- Answers calls and handle player correspondence
- Expedite player requests and reservations and fulfill player requests for comps
- Accompany guests to amenity functions (dining, golf, etc.)
- Perform customer recovery as needed, based on player value
- Host VIP events, parties, etc.
- Make retention calls to coded players (birthdays, special occasions, etc.)
- Coordinate with internal business partners to retain players across High-Value player segments
- Ensure player development floor office and casino floor are covered at all times
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
