Casino Host

Hollywood Casino at Kansas Speedway • Kansas City, KS

1d

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
Get acquainted with known and new players and develop new prospects.
Accompany guests at meals and other activities or events, give tours of facility, and make dinner or hotel reservations.
Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue.
Plan, administer and host special events including pre-planning, organizing, setting up, ordering supplies, and other related activities using sound discretion in appropriate use of funding available for hosted activities for the purpose of increasing gaming and generating revenue.
Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of time sufficient to provide quality service.
Analyze data as needed for determination of “high end” players.
Be available to provide various guest services such as comp of meals, taking phone reservations, and arranging for accommodations.
Maintain relationships with valued guests through professional, telephone, email, direct mail and in person.
Review and manage dormant accounts. Compile data reports as needed to efficiently administer host activities. Make sound decisions regarding what segment of players should be included in hosted activities for the purpose of increasing gaming and generating revenue.
Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
Address and manage complaints, grievances or concerns from team members and patrons and support quality customer service.
Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
Protect and preserve assets of the company.
Must adhere to regulatory, department and company policies.
Perform all job duties in a safe and responsible manner.
Perform other job related and compatible duties as assigned.
BRING US YOUR BEST.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Associate's degree from two-year college or technical school; or equivalent combination of education and experience
Minimum of one year related experience and/or training in sales or casino business including table games and slots
Casino operations experience is a plus
Must be proficient in Microsoft applications
Ability to prepare, read and interpret documents
Ability to write reports and correspondence
Ability to speak and communicate effectively with individuals and before groups of people
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer

Requirements

• Must be at least 21 years of age.
• Associate's degree from two-year college or technical school; or equivalent combination of education and experience
• Minimum of one year related experience and/or training in sales or casino business including table games and slots
• Must be proficient in Microsoft applications
• Ability to prepare, read and interpret documents
• Ability to write reports and correspondence
• Ability to speak and communicate effectively with individuals and before groups of people

Nice To Haves

• Casino operations experience is a plus

Responsibilities

• Get acquainted with known and new players and develop new prospects.
• Accompany guests at meals and other activities or events, give tours of facility, and make dinner or hotel reservations.
• Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue.
• Plan, administer and host special events including pre-planning, organizing, setting up, ordering supplies, and other related activities using sound discretion in appropriate use of funding available for hosted activities for the purpose of increasing gaming and generating revenue.
• Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of time sufficient to provide quality service.
• Analyze data as needed for determination of “high end” players.
• Be available to provide various guest services such as comp of meals, taking phone reservations, and arranging for accommodations.
• Maintain relationships with valued guests through professional, telephone, email, direct mail and in person.
• Review and manage dormant accounts. Compile data reports as needed to efficiently administer host activities. Make sound decisions regarding what segment of players should be included in hosted activities for the purpose of increasing gaming and generating revenue.
• Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Address and manage complaints, grievances or concerns from team members and patrons and support quality customer service.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Protect and preserve assets of the company.
• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree