Casino Host

Belle of Baton Rouge•Baton Rouge, LA

20d

About The Position

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We’ve got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off CASINO HOST The Casino Host directly represents the casino on the floor with players. The Casino Host is responsible for establishing and maintaining relationships with patrons and promoting the gaming experience at the property. The Casino Host is to be responsive to the needs of the patrons in a timely, friendly and efficient manner.

Requirements

High School Diploma/GED, required
Must be at least 21 years of age
1-3 years previous work experience within Casino guest services
Able to effectively communicate in English via verbal and written.
Ability to work extended hours, weekends, and holidays
Strong organizational and time management skills.
Must be detail oriented
Must be able to obtain and maintain a Louisiana State Gaming License

Responsibilities

Develop and nurture working relationships with players to provide a high level of customer service using a variety of methods
Build and maintain player loyalty through frequent communication and handling player requests as appropriate to match
Must make sound judgment and daily decisions regarding players accommodations, amenities, and service requests
Full empowerment of comp Authority
Ensure player satisfaction by collaborating with Casino departments to meet player needs
Collaborate and coordinate with other team members on methods of promoting the gaming experience to target players
Ensure the confidentiality and security of player information, player accounts, and Company proprietary information.
Ensure patron calls are received and returned in a timely manner while on property and after hours via company cell phone.
Coordinate and represent the Company at external functions and special events as directed
Act as guest service liaison, handle guest opportunities, and resolve situations as necessary
Strive to exceed guest expectations by delivering outstanding customer service
Accept Credit Applications from patrons to be processed in the Cage & Credit Department
Must be able to perform mathematical calculations and apply to practical situations
Ensure all departmental documents are accurate, legible and complete
Manage guest database and build reports as needed
Learn and implement all rules, laws, regulations, and policies pertaining to the Player Development department
Learn and implement all rules, laws, regulations, and Internal Controls for the company
Must be able to apply knowledge gained from training, education and work experience
Must be friendly and courteous at all times
Must be able to apply customer service standards as directed
Able to satisfactorily complete assignable work requested by the Director of Marketing.
Other duties as assigned