Casino Host

Full House Resorts•Waukegan, IL

1d•Onsite

About The Position

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success. Who WE are looking for: A positive, outgoing and self-motivated individual with follow through skills and attention to detail. Someone who thrives in an extremely fast paced, team focused environment would do well. Successful hosts have the ability to engage with guests, learn and deliver on their preferences, overcome issues and create exceptional experiences while increasing revenue for the company. Job titles similar to this role include: Sales Customer Service Representative

Requirements

High School diploma or GED.
Sales, Customer Service, marketing.
Specific skills that are required to perform this job. Ex: Computer literate (proficient in Microsoft Word and Excel).
Good Communication Skills (Ability to communicate technical information to nontechnical audiences).
Handles administrative work - (receives, sorts and files monthly personnel action reports).
Self-motivated, and possess the ability to work without direct or constant supervision.
Available to work a flexible schedule (i.e., day, swing, grave, weekends, holidays, special events) and any other schedule as needed.
Must be highly organized and detail-oriented.
Ability to handle high volume and stressful situations.
Computer, telephone, fax and copier skills.
Must be proficient in word processing, spreadsheets, databases, presentations, e-mails, and player tracking systems.
Office/Casino environment that requires sitting and/or standing for extended periods.
Subject to outdoor temperature fluctuations.
Exposure to smoke, bright lights and noise.
Constantly handle, wrist motion, sit, hear, and eye/hand coordination.
Frequently speak, read, write, stand, walk, bend and stoop.
Occasionally lift, carry, push and pull.
Must be able to lift and carry up to 25 pounds regularly throughout shift.
Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Responsibilities

The primary responsibility of the casino host is to acquire, develop, and maintain relationships with VIP guests that lead to increase revenues for the company.
The casino host will grow a book of business through application of incentives, programs and customer service within Company and department guidelines.