Casino Host Services Specialist - Mandalay Bay

MGM Resorts International

2d • $22 • Onsite

About The Position

As an On Call Casino Host Services Specialist, you’ll play a key role in supporting our Casino Marketing team by promptly fulfilling requests from Casino Marketing Executives while delivering unmatched service to our valued guests. By anticipating needs and creating seamless experiences, you’ll help foster meaningful, long-lasting relationships and WOW moments that extend well beyond each guest’s visit.

Requirements

• Must be a minimum of 21 years of age
• High School Diploma, or GED
• 6+ months of prior relevant experience in Front Desk, VIP Services, Casino Marketing, or high-volume customer service experience required

Responsibilities

• Provide support for Casino Marketing Operations and for Executives, assisting with reservation bookings and inquiries, and coordinating reservations for casino rooms, dining, golf, transportation, cabanas, amenities, spas, and nightclubs as needed
• Answer ACD (automatic call distribution) lines, while maintaining awareness of hotel services, local attractions, and activities to provide accurate information and support departments such as Casino Hosts, VIP Lounge, and Special Events in delivering exceptional guest relations
• Demonstrate the ability to multitask effectively, exercise sound judgment, and deliver exceptional guest service in a fast-paced environment
• Evaluate casino play to issue complimentary amenities and settle customer accounts accurately in accordance with comp criteria and Casino Host direction, while ensuring guest profiles are complete and up to date with accurate contact information, preferences, and personalized details to enhance the overall guest experience
• Build and maintain ticket blocks in resort system for resident shows
• Comply with all legal requirements, including Title 31, attend mandatory compliance and training sessions, and stay informed of departmental policies, standards, procedures, and informational updates

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED