Casino Executive Host - MGM Springfield

MGM Resorts•Springfield, MA

59d

About The Position

As an Executive Host, you'll be instrumental in maintaining and enhancing our casino customer base while providing exceptional service and personalized experiences for our guests. You will use appropriate judgment to execute casino customer requests. If you have a proven track record in customer relations and are ready to make a significant impact, we want you to apply and become part of our team!

Requirements

1+ Years of Prior Experience in Hotel operations, Casino marketing, VIP services or Table games
Must be willing to work flexible as scheduling can vary from Day shift starting at 9:00am to Swing shift any time up to 1:00am consisting of 8hr shifts or more depending on business needs. This includes weekends and holidays.
Proof of eligibility to work in the country located

Responsibilities

Evaluate customers' casino activity to provide incentives and approve comps and allowances (e.g., rooms, food, beverages, event tickets, promotional chips, and free play).
Maintain and develop the property's customer base through regular interactions and personalized service.
Greet customers from assigned regions during check-in and check-out, ensuring their satisfaction throughout their stay.
Process reservations using OPERA, and PATRON management systems.
Grant marker authorization limits to qualifying customers, when authorized.
Attend special events to promote marketing efforts and engage with guests.
Maintain confidentiality of customer information while complying with company policies regarding privacy.
Resolve customer disputes and complaints to ensure satisfaction for both the customer and the company.
Comply with all local laws, Title 31, and attend mandatory compliance and training sessions.

Benefits

Healthcare, financial and time off benefits
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room

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