Casino Controller

Seneca Gaming Corporation•Niagara Falls, NY

6d•$114,495

About The Position

The Casino Controller oversees the operational functions for all Seneca Gaming Corporation gaming facilities. Responsible for management of Cage and Count Room functions across all Seneca Gaming Corporation gaming facilities. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives, Compact, NIGC and MICS.

Requirements

Must be 18 years of age or older upon employment.
MBA required.
Ten (10) years of professional experience with a minimum of five (5) years of casino cage and/or count room manager experience.
Successful candidate must be an experienced, results oriented, and hands-on professional.
Must be able to evaluate statistical reports and other business reports.
Must possess an understanding of, Cage and Count Room processes.
Must demonstrate leadership, fairness, and sensibility to the customers and employees.
Must possess and maintain a valid driver’s license and be able to substantiate a safe driving record within the parameters acceptable to SGC liability insurance carrier.
Must have the ability to regularly travel to SGC related properties, at a minimum. three (3) times per week and be physically present to implement process change.
Must have flexibility to provide employee oversight and training for all scheduled shifts at all properties.
Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.
Ability to communicate effectively both written and orally.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the property.
Must be able to work nights, weekends and holidays.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management and employees in all situations.

Responsibilities

Develop, document and implement internal control procedures for all areas of responsibility to ensure compliance with all applicable policies, laws and regulations.
Directly supervise, Cage and Count Room and its personnel.
Review schedules to ensure that critical time periods have adequate staffing and overtime is kept at a minimum, while ensuring quality customer service.
Supervise and manage the operation parameters of, Cage and Count Room for the Nation’s Gaming Operation and its respective divisions and units.
Act as the primary conduit between Senior Management and, Cage and Count Room.
Implement the protection and loss prevention philosophies of Senior Management.
Partner with operations managers to ensure department systems and tools are used to drive overall efficiency.
Execute strategies that ensure turnover, retention, and customer service goals are achieved.
Execute organizational development strategies that drive solutions that may be implemented at an employee, department, and/or property level accomplished by using an understanding of the business environment and workplace issues.
Execute change in management strategies by utilizing an established change framework in order to proactively drive change throughout the organization.
Establish and ensure internal control procedures and structures to safeguard company assets.
Establish and maintain bankroll requirements for the property by ensuring that the Casino Bankroll (i.e. cash level) is maintained at a level to run the operations and to ensure the operation does not fall below nor have an excess of cash to run on the casino floor.
The ability to act as a project leader on company acquisitions and key system upgrades. This includes, but not limited to: cash control implementations, employee training and development, staffing evaluations, and employee performance.
Develops, mentors and trains enrolled Seneca Nation members for future senior management positions within the company.
Oversees departmental administrative matters and ensures HR is consulted as appropriate. Meets with staff on a regular basis
Ensures effective recruitment, hiring, training, recognition, evaluation, coaching and discipline, terminations and other personnel related issues.
Responsible for ensuring the department adheres to all company policies and internal controls, including but not limited to Compact, Human Resources, TERO compliance guidelines.
Prepares the annual budget and monitors to ensure attainment of goals. Manages labor and scheduling to ensure adequate coverage at all times while minimizing overtime.
Liaise with other department/company management to ensure consistency and smooth flow of information, policies and procedures.
Maintains a strong network of contacts throughout the industry to facilitate both formal and informal gathering of information.
Runs the department and design policies and training that result in exceptional customer service to all patrons. Maintains a professional work environment with supervisors, managers and staff.
Keeps abreast of industry trends, new technology and practices as they relate to his/her area(s) of responsibility.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attends all necessary meetings to stay informed; including company and community meetings.
Oversees an operation that is 24/7 and requires hours that can extend up to 60 hours per week or more, and be inclusive of work weeks that consist of 6 or 7 days. This individual is on-call and requires accessibility 24/7.
Perform any other duties as assigned.