Casino Compliance Supervisor

State of Maryland•Baltimore City, MD

6d•Onsite

About The Position

Introduction The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year. Casino Compliance Supervisors are subject to call-in 24 hours a day. GRADE 17 LOCATION OF POSITION Maryland Lottery and Gaming Control Agency Montgomery Business Park 1800 Washington Blvd Baltimore, MD 21230 POSITION DUTIES A Sports Wagering Compliance Supervisor is responsible for performing the same duties at the Maryland Lottery licensed gaming facilities as the Sports Wagering Compliance Representatives perform. Employees in this class are responsible for receiving complaints from the public; monitoring facility employees and vendors and ensuring that various aspects of the sports wagering and ITLM internal controls, security plans, surveillance plans and responsible gaming plans are adhered to; perform licensing functions and ensure the integrity of the gaming operations. In addition, employees in this class are responsible for conducting investigations, when warranted into the following: operation of the sports wagering betting windows and kiosks; operation of ITLMs located within Veteran Halls; operation of Electronic Bingos within Bingo Halls, employee terminations; COMAR and ICS violations; criminal activity and any other investigations as Lottery and Gaming may deem necessary. Review, edit, and approve compliance reports to ensure accuracy, completeness, and adherence to all department requirements. Develop and maintain monthly work schedules for compliance representatives, ensuring efficient coverage and adherence to regulatory requirements. Track and proactively request necessary supplies to maintain smooth25operations within the compliance department. Act as a liaison between compliance representatives and other departments within the agency. Meet with compliance representatives during daily site visits to provide personalized feedback, deliver targeted training, and answer any operational or compliance-related questions. Approve leave requests from compliance representatives while ensuring adequate staffing levels are maintained to fulfill department responsibilities. Review and approve bi-weekly time submissions from compliance representatives for accuracy and adherence to agency policies. Address any issues or concerns that arise between compliance representatives and facility personnel, fostering effective communication and collaboration. Observe job performance of Compliance Representatives and prepare performance evaluations (P.E.P.) for each employee. Implement appropriate disciplinary actions, if necessary, to address identified deficiencies and ensure employees adhere to performance standards and regulatory protocols.

Requirements

Four years of experience in administrative staff or professional staff work.
Candidates may substitute the completion of 60 credit hours from an accredited college or university and three years of experience in administrative staff or professional staff work for the required experience.
Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Nice To Haves

At least one year of experience conducting regulatory compliance work.
At least one year of experience involving duties associated with gaming.
At least one year of experience in a supervisory role.
Excellent oral and written communication skills.
Ability to manage and adapt to varying driving conditions and schedules.
At least one year of investigataive experience.

Responsibilities

Receiving complaints from the public
Monitoring facility employees and vendors and ensuring that various aspects of the sports wagering and ITLM internal controls, security plans, surveillance plans and responsible gaming plans are adhered to
Perform licensing functions and ensure the integrity of the gaming operations
Conducting investigations, when warranted into the following: operation of the sports wagering betting windows and kiosks; operation of ITLMs located within Veteran Halls; operation of Electronic Bingos within Bingo Halls, employee terminations; COMAR and ICS violations; criminal activity and any other investigations as Lottery and Gaming may deem necessary
Review, edit, and approve compliance reports to ensure accuracy, completeness, and adherence to all department requirements
Develop and maintain monthly work schedules for compliance representatives, ensuring efficient coverage and adherence to regulatory requirements
Track and proactively request necessary supplies to maintain smooth25operations within the compliance department
Act as a liaison between compliance representatives and other departments within the agency
Meet with compliance representatives during daily site visits to provide personalized feedback, deliver targeted training, and answer any operational or compliance-related questions
Approve leave requests from compliance representatives while ensuring adequate staffing levels are maintained to fulfill department responsibilities
Review and approve bi-weekly time submissions from compliance representatives for accuracy and adherence to agency policies
Address any issues or concerns that arise between compliance representatives and facility personnel, fostering effective communication and collaboration
Observe job performance of Compliance Representatives and prepare performance evaluations (P.E.P.) for each employee
Implement appropriate disciplinary actions, if necessary, to address identified deficiencies and ensure employees adhere to performance standards and regulatory protocols