Casino Compliance Representative I

State of Maryland•Cecil, MD

1d•Onsite

About The Position

Introduction The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year. Casino compliance personnel are considered essential personnel, and in the event of a state of emergency are expected to report to their assigned duty stations. The hired candidate will be required to work on a 4-day 10-hour work schedule with the work days being Sunday through Wednesday (the week starts Saturday at 10:00 pm and ends Wednesday at 8:00 am). The schedule will be 10:00 pm – 8:00 am.

Requirements

Six months of experience in administrative staff or professional staff work.
Candidates may substitute the completion of 30 credit hours from an accredited college or university for the required experience.
Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Nice To Haves

Experience conducting investigations.
Experience conducting regulatory compliance for gaming.

Responsibilities

Monitoring casino and sports wagering employees and vendors and ensuring that various aspects of the casino and sports wagering internal controls (ICS), COMAR, security and surveillance policies and procedures, and Responsible Gaming plans are adhered to
performing various licensing functions such as issuing emergency credentials and visitor’s badges, ensuring casino and sports wagering staff are properly credentialed, and any other request from the agency’s Licensing Division
meeting with patrons who may have a complaint concerning the casino or sports wagering operation
enrolling patrons who request to be excluded from Maryland casinos, lottery and sports wagering facilities into the Voluntary Exclusion Program
fingerprinting of casino and sports wagering employment applicants
identifying violations of the casino’s IC’s, as well as COMAR and preparing written reports documenting those violations
investigation of criminal violations by patrons and preparing written reports documenting those violations
investigating internal theft and criminal violations by casino or sports wagering employees and preparing written reports documenting their findings
utilize the casino’s surveillance system
ensuring VLT terminals are functioning properly
observing table game openings/closings and operations to ensure gaming is being conducted within all policies and procedures
monitoring sports wagering operations in each casino to ensure the proper policies and procedures are being followed
observing the VLT, table game, and sports wagering money drops and counts to ensure all monies are properly handled and counted
monitoring the delivery and shipment of gaming equipment
any other duties MLGCA may deem necessary
Serves as a liaison and establishes relationships with all levels of law enforcement, casino management, casino employees, all registered and certified vendors, and all necessary persons
Conducts daily review of Surveillance and Security logs to ensure incidents have been documented and reported to MLGCA
Provides assistance to the MLGCA’s Internal Audit and Accounting Departments when requested or as needed
Serves as on-site liaison for the central computer system vendor to ensure that all machines are communicating properly
Receives and verifies all video lottery, table games and sports wagering equipment
Monitors outgoing shipments from the casino
Secures keys that the MLGCA is required to control pursuant to Internal Control procedures
Ensures facility signage is in compliance with MLGCA regulations, specifically Responsible Gaming requirements
Maintains familiarity with all documents relating to casino/sports wagering compliance such as; the properties Internal Controls, rules, regulations and procedures and MLGCA rules, regulations and internal policies
Observes all areas of the casino for violations of Internal Controls or COMAR
Ensures that casino Security, Surveillance and Table Games departments meet all minimum staffing requirements