Casino Compliance Representative I

State of Maryland•Baltimore City, MD

5d•Onsite

About The Position

Introduction The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year. Casino compliance personnel are considered essential personnel, and in the event of a state of emergency are expected to report to their assigned duty stations. The hired candidate will be required to work on a 4-day 10-hour work schedule with the work days being Wednesday through Saturday. The schedule will be 11:00 am – 9:00 pm. GRADE 13 LOCATION OF POSITION Maryland Lottery and Gaming Control Agency Montgomery Business Park 1800 Washington Blvd Baltimore, MD 21230

Requirements

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.
Experience: Six months of experience in administrative staff or professional staff work.
Candidates may substitute the completion of 30 credit hours from an accredited college or university for the required experience.
Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
Possession of a valid driver’s license.

Nice To Haves

Experience conducting investigations.
Experience conducting regulatory compliance for gaming.

Responsibilities

A Sports Wagering Representative is responsible for performing assigned compliance duties at Maryland Lottery and Gaming licensed gaming facilities.
Employees in this class are responsible for receiving complaints from the public; monitoring facility employees and vendors and ensuring that various aspects of the facility internal controls, security plans, surveillance plans, and responsible gaming plans are adhered to; perform licensing functions and ensure the integrity of the kiosk and betting window operations.
employees in this class are responsible for conducting investigations, when warranted into the following: operation of kiosks and betting windows; employee terminations; COMAR and ICS violations; criminal activity and any other investigations as Lottery and Gaming may deem necessary.
Serves as liaison and establishes relationships will all levels of Sports Wagering, Bingo Hall and Veteran Hall’s management and staff, law enforcement as needed, all registered and certified vendors, and all other necessary persons.
Conducts daily review of Surveillance and Security logs to ensure incidents have been documented and reported to MLGCA.
Provides assistance to MLGCA’s Internal Audit and Accounting Departments when requested or as needed.
Ensures facility all signage complies with Lottery and Gaming’s regulations.
Maintains familiarity with all documents relating to sports wagering, Bingo Halls, and ITLM compliance such as; the properties Internal Controls, rules, regulations and procedures and MLGCA rules, regulations and internal policies.
Observes all areas of the Sports Wagering venues, Bingo Halls, and Veterans Halls for violations of Internal Controls or COMAR.
Ensures that Security and Surveillance departments meet all minimum staffing requirements.