Cashier

Honda World•Louisville, KY

13d

About The Position

A Cashier is always polite, flexible and accommodating. The Cashier should be knowledgeable about the company and what it offers to guests. In addition, he or she is familiar with special Dealer events and listens to the requests made by guests, offering solutions or recommendations tailored to their needs.

Requirements

verbal and written communication skills
professional personal presentation
customer service orientation
information management
organizing and planning
attention to detail

Responsibilities

Greets all customers entering the Waiting Lobby area with a friendly, upbeat attitude, answers their questions, and directs/takes them to the appropriate person or location.
Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.
Maintains a clean and tidy Customer Lounge, IE: straightens newspapers, magazines and maintains Coffee/Refreshment area and necessary supplies/condiments.
Cleaning up any spills and running vacuum cleaner as necessary.
Monitors TV’s such as changing channels as necessary to appropriate viewing content.
Engages conversation with customers to see that they are comfortable and that their needs are being met, always asking if they are completely satisfied and are their Advisors taking care of and updating them as to the progress of their vehicle repairs.
Greets customers at the cashier desk in a pleasant and professional manner.
Receives cash, checks and credit card payments from customers; records amount received.
Makes change and issues receipts to customers.
Provides cash refunds or credit memorandums to customers for returned merchandise.