Cashier

GreenStar Cooperative Market•Ithaca, NY

13d

About The Position

GreenStar offers generous time off benefits & flexible and affordable health care options! Purpose: To accurately check out customer purchases, provide prompt and courteous customer service, and meet ongoing department objectives. To create a hospitable environment that welcomes coworkers, customers, owners, and members of the community. Commitment: GreenStar Co-op is committed to being an organization free from discrimination. We seek out, welcome and celebrate people with diverse identities to participate in our community-owned cooperative business structure. Status: Level I, General Staff, Supervised by Front End Manager

Requirements

Communication – effective interpersonal communication with coworkers and customers.
Accuracy, attention to detail, cash handling experience.
Demonstrated ability to follow through on commitments.
Open to input/feedback on work performance.
Open to giving input/feedback on Front End department and GreenStar.
Self-Driven/Motivated throughout shift.
Knowledge or interest in learning about natural foods, products, co-ops, and local vendors.
Demonstrated ability to handle multiple demands, stay calm, and deliver exceptional customer service experience.

Responsibilities

Assist customers with product questions in a prompt, and courteous manner, referring them to other staff when necessary.
Check out customers quickly and accurately, using correct prices and department codes.
Work as part of a team to develop a hospitable department space that feels welcoming to all.
Follow all membership procedures, selling and renewing memberships and applying member discounts quickly and accurately.
Ask for help when needed to ensure a smooth customer experience.
Develop strong knowledge of co-op products and policies in order to answer customer questions.
Participate in opportunities for continuing education - refer unresolved questions/problems to appropriate staff.
Participate in customer service trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
Handle all customer needs and complaints in a courteous, respectful, and efficient manner. (Understand the various avenues for passing on complaints and compliments).
Be proficient at express and standard register lanes and any register-specific customer service duties.
Understand co-op membership principles and programs, including member labor program.
(Stay updated in your membership knowledge).
Work cooperatively with diverse staff, customer, and owner base. Allow co-op principles to guide your actions at work.
Meet department goals for transaction, tender, and till accuracy.
Follow location-specific deposit procedures.
Open and close out registers according to location-specific procedures.
Handle all tender types efficiently and with sensitivity, according to procedure.
Follow location-specific deposit procedures.
Maintain checking area in clean, orderly condition.
Keep busy during slow periods by performing location-specific downtime tasks (front and facing, cleaning).
Attend Human Resources trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
Read What’s In Store to also stay informed.
Follow GreenStar’s safety rules.
Assist other employees in safety needs.
Report unsafe equipment and conditions.
Participate in safety training programs, assist with accident investigation.
Perform other tasks as assigned to ensure a safe and healthy work environment.