Cashier

Sun International•Worcester, MA

21h

About The Position

Description Job Purpose Responsible to accurately process all guest billing transactions and access control for the Retail in accordance with the required standards of the Company Key Performance Areas Prepared Work Area Check trading area and ensure all equipment’s (TV and video, micros systems and cash registers) for service are functioning and ready for service. Check cleanliness of store, station and surrounding Communicate and follow-up on the correction of any equipment faults or defects C Cashiering Services: Handle all billing transactions for customers visiting and purchasing items from various retail stores Reconcile payments to stock sold in the system Participate in stock control processes Reconcile float at the end of the day Substantiate and report on any float variances Secure and transport float as required Guest information and copies of transactional documentation is accurately recorded Supporting documents have been generated for auditing purposes (where required) Customer Engagement Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times Interact with guests and provide professional service standards and relevant solutions Identifies customers and understand their preferences Educate customers on business unit facilities, products and current promotion\ Be able to pass on all product information (including promotion information, functions, facilities, etc.) to guests Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Requirements

Grade 12
Previous experience in a customer facing / cashiering role
Problem Solving
Collecting Information (listening; asking questions)
Team co-operation
Dealing with Customers
Following Instructions
Attention to detail
Checking (accuracy in the handling and recording of transactions)
Emotional resilience
Honesty in the handling of cash
English verbal communication skills
Numerical skills (calculations)
Cash / credit transaction knowledge
Detect fraudulent currency.
Cash desk equipment usage and maintenance
Cashiering administration
Count processes
Basic computer skills
Retail Product Knowledge
Presentable

Nice To Haves

Experience in the gaming industry would be an advantage

Responsibilities

Handle all billing transactions for customers visiting and purchasing items from various retail stores
Reconcile payments to stock sold in the system
Participate in stock control processes
Reconcile float at the end of the day
Substantiate and report on any float variances
Secure and transport float as required
Guest information and copies of transactional documentation is accurately recorded
Supporting documents have been generated for auditing purposes (where required)
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotion
Be able to pass on all product information (including promotion information, functions, facilities, etc.) to guests
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary