Cashier

MOSCOW FOOD CO-OP INC•Moscow, ID

4d•$15•Onsite

About The Position

Join Our Team as a Cashier at the Moscow Food Co-op! Are you passionate about great food, community, and exceptional customer service? The Moscow Food Co-op is looking for friendly and reliable Cashiers to be the welcoming face of our store. As a cashier, you’ll operate the register, assist customers with purchases, and help create a positive shopping experience that reflects the Co-op’s values.

Requirements

Excellent communication and customer service skills
Accuracy in handling money and maintaining records
Ability to work well with a team
Strong attention to detail and willingness to follow procedures
Self-responsible with reliable attendance
Must be 19 years or older
Commitment to the mission and goals of the Moscow Food Co-op.
High school diploma or equivalent; retail, natural foods, or cashiering experience preferred
Motivated, energetic, outgoing, self-directed, positive, adaptable team player.
Excellent communication and problem solving skills.
Highly motivated with a sense of urgency and the ability to work in a fast-paced environment at all times with all levels of employees; able to work on a team or independently.
Organized and able to handle multiple demands
Reliable and dependable.
Basic computer and math skills
Hold or obtain a current food safety card for the state of Idaho.
Willingness and ability to meet the changing requirements of the job.
Ability to stand for long periods and work in close quarters with other people.
Regular, predictable attendance including, weekend, evening and holiday work required.
Must be able to lift 50 lbs.

Responsibilities

Provide outstanding customer service to our shoppers
Accurately handle cash and transactions
Represent the Co-op with professionalism and positivity
Maintain a steady, helpful presence in a fast-paced environment
Stay informed about Co-op products and services
Operate the cash register quickly and efficiently.
Complete morning and nighttime money counts and maintains day sheets.
Promote membership and cooperatives to all customers; Sign up new owners consistently.
Keep the cash register area clean and supplies well stocked.
Fill out special orders for customers.
Help out in the store when not needed as a cashier.
Maintains accurate entries on register and on day sheet and includes written explanations on day sheet where necessary.
Seeks out information about store product to better serve customers
Cleans and tidies register area each shift and completes other cleaning tasks as assigned.
Understands intercom system and calls for back up in a timely fashion; Able to use the phone system.
When 1st cashier, always look attentive and friendly; Greets customers, keeps register area clean, sorts out paper and plastic bags; organizes baskets.
When 2nd or 3rd cashier, if not needed at the register, brings in carts, offers customers help, fronts, cleans, offers help to Grocery and Wellness depts., helps with freight on freight days.
Complete PCI training yearly, as requested by management.
Completes all other tasks as assigned by the Front End management team.
Demonstrate excellent customer skills, both internally and externally; Follow the 10-4 service rule
Make yourself available to customers; greet each customer promptly with a smile.
Handle customer complaints and questions courteously.
Coordinate with all supervisors and leads to address customer concerns, questions or thoughts. i.e., refunds, oops coupons, angry customers, broken machinery etc.
Help customers place special orders.
Accurately and completely record special orders and ensure the forms are delivered for processing.
Communicate directly and professionally, following the Moscow Food Co-op Coworker Conduct Commitment.
Stay up to date on information in department log books and other communication.
Answer and route phone calls according to Moscow Food Co-op procedures.
Keep a working phone and personal email address for necessary communication from the Co-op.
Report customer suggestions, comments, and complaints to Mod and Department Manager.
Work cooperatively with others in the department and throughout store
Maintain excellent attendance and punctuality; arrive 5 minutes early for scheduled shifts.
Take breaks according to department and store policy.
Requests time-off according to department and store policy, arranges subs for scheduled shifts and subs when needed.
Follows the direction of the Manager on Duty (MOD).
Carry out established opening and closing procedures.
Complete Co-op-wide training as required.
Attend all inventories, dept. meetings, and all-staff meetings.
Participate in department and store-wide initiatives such as Open Book Management and others as they occur.
Offer suggestions and information about products.
Maintain accurate use of the time system, substitute for other staff as needed.
Ensure a safe working environment for all staff and customers.
Assist with training new staff when appropriate