Part-Time Cashier/Title Agent - Ortonville

Miedema Asset Management•Ortonville, MI

About The Position

Summary of position: To be the first point of access to all Repocast customers. To be friendly, patient, accurate, and fast in taking all payment forms from customers. To collect, correct and verify that all titled vehicles, motor homes, watercrafts, trailers, etc. are present and available before the auction. To process title transfers as well as handle any problems with titles and to keep accurate records of all titles. To be clear and respectful when informing customers about company policies. To kindly direct customers in next step in pick up process. This position does require Saturday work from 9:00 a.m. – 12:00 p.m. Job would be approximately 18-20 hours each week. Schedule: Thursday – 11:45 AM – 8:15 PM (Open Hours are Noon-8PM) Friday – 8:45 AM – 4:15 PM – (Open Hours are 9AM-4PM) Saturdays: 8:45 AM - 12:15 PM (Open Hours are 9AM-Noon) This position could very easily change to a full time opportunity as we continue to grow but that availability would not be required to be hired for this position currently. Company Benefits Summary: We offer paid sick time after 90 days of employment. We also offer quarterly Customer Service bonus. Repocast.com, a Miedema company, provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status, and base all such employment decisions upon the individual’s qualifications and ability to perform the work assigned.

Requirements

Excellent customer service skills
High school Diploma
Ability to answer phones
Problem solver
Good verbal and written skills
Punctual
Organized
Dependable
Clear penmanship
Team player
Well spoken
Math proficiency
Computer skills (web browsers, MS Office, QuickBooks, email)

Nice To Haves

Cashier experience
Title experience with vehicles or boats
Experience with Police book

Responsibilities

Typical Cashier Duties Take the correct amount of payment from the customer, using appropriate devices and procedures
Accurately count down drawer daily and balance with paid invoices using the cashier balance sheet
Complete/attach/file required forms (i.e. tax exemption, IRS 8300, etc.)
Communicate with warehouse workers
Help answer customer questions
Keep cash drawer organized
Clean and tidy the cashier's office
Direct customers to where they need to pickup & coordinate with our employees for efficient pickup
Other duties as requested by manager
Typical Check In Duties Start contracts in the appropriate auctions with customers selling items
Ensure all information is accurate and complete
Confirm consignor payout information is correct
Use proper grammar and spelling
Add lots to contracts on occasion
Edit and review auction items for errors
Ensure accurate category placement
Confirm accurate pictures and matching descriptions
Use online search tools to verify questions on items
Edit any descriptions from customer requests or manager requests
Making changes to locations
Other duties as requested by manager
Typical Title Based Duties Type RD-180’s/TR-11’s/WR-11’s accurately and complete title transfer process
Explaining Plating Options to customer - New Plate, Plate Transfer, Intransit Plate, etc
Plate Fee Calculator and adding plate fees to invoice
Running Repeat offender search
Gathering information from customer for each transaction - Drivers License, Proof of Insurance, etc
Completing paperwork with the customer, signing paperwork correctly
Making necessary copies and submitting paperwork to Secretary of State for transfer.
Look up Secretary of State Website and Vin #s when needed
Working in Excel to add each deal to a tracking spreadsheet
Prepping Incoming Auction Sale Titles - copying, printing corresponding sale contract, etc
Update Police Book Data Entry - Creating an entry for every unit we sell
Troubleshoot issues with titles – TR-54 Inspections, Secretary of State Returns, etc
Perform necessary functions in QuickBooks Accounting for daily EFT withdrawal
Writing Checks, entering EFT's and deposits
Completing title preparation for each Repocast auction (trained as backup)
Verify that every item in auction that needs a title has one
Know Title and Lien Release procedures
Correspond with AFC/Nextgear/Other floor plan institutes regarding dealer titles and securing titles
This position would be cross-trained as a cashier / check in agent - The first few weeks of employment would be training in this position to give the new hire the basics to work as a title agent successfully.
Other duties as requested by manager