Jackson Park Golf Course Cashier/Server

BallenIsles Country Club•Seattle, WA

13h•Onsite

About The Position

The Jackson Park Golf Course is seeking driven, friendly individuals with excellent customer service skills to enhance guest experiences. Cashiers serve as the initial point of contact for guests, handling inquiries, taking orders and payments, providing information about the facility's restaurants, banquets, events, and golf services, as well as greeting and seating guests. The role also involves some basic food preparation and cooking. The core mission of Cashiers is to deliver personal, engaging, and knowledgeable service within a teamwork-oriented environment. This mission is guided by values including Caring (demonstrating a caring attitude, greeting guests warmly, solving problems, and ensuring satisfaction), Salesmanship (knowing products, maintaining appearance, and keeping materials current), Teamwork (collaborating, sharing knowledge, and assisting others), Job Knowledge (striving for excellence in understanding the role), and Leadership (identifying problems and working on solutions, acting on mission and vision).

Requirements

Driven, friendly individuals with great customer service skills.
Ability to work a variety of hours, including weekends and seasonal work.
Proficiency in Point of Sale (POS) and phone systems.
Ability to handle cash and follow turn-in standards.
Understanding and demonstration of proper side work and cleanliness standards.
Knowledge of proper service sequence with guests.
Understanding of dining room flow mechanics.
Familiarity with reservation procedures.
Ability to communicate banquet information and take preliminary bookings.
Full understanding of Washington State Liquor Control Board (WSLCB) liquor control and over-consumption policies.
Vigilance regarding guest over-service and ability to alert management.
Ability to perform tray service.
Proficiency in proper table setup and resetting procedures.
Demonstration of proper service techniques (serving, plate removal, wine service).

Responsibilities

Enhance guest experiences and provide excellent customer service.
Act as the first point of contact for guests entering the facility or calling for information.
Take orders and process payments accurately.
Provide information regarding restaurants, banquets, events, and golf.
Greet and seat guests.
Follow up on guest service to ensure satisfaction.
Perform basic food preparation and cooking as required.
Provide personal, engaging, and knowledgeable service in a teamwork environment.
Demonstrate a caring attitude towards guests and colleagues.
Maintain strong product, sales, and service knowledge.
Work to resolve any issues affecting sales and service.
Collaborate with team members to achieve mission goals.
Strive for excellence in job knowledge.
Identify problems and actively work on solutions.
Greet guests immediately in a warm, friendly, and engaging manner.
Check back with guests to ensure a great meal and service.
Grant special requests whenever possible.
Reinforce guest choices positively.
Solve problems regardless of origin.
Bid farewell to guests and invite their return.
Maintain thorough knowledge of menus and daily specials.
Stay familiar with golf events and other scheduled facility events.
Adhere to grooming, uniform standards, and appearance guidelines.
Ensure all menus, specials, and point-of-sale materials are current and in perfect condition.
Maintain the restaurant in like-new condition through ongoing side work.
Assist other team members with tasks when necessary and time permits.
Avoid leaving stations empty-handed.
Clean work areas continuously.
Prioritize serving hot food promptly.
Seat guests whenever possible.
Operate Point of Sale (POS) and phone systems effectively.
Handle cash properly and follow turn-in standards.
Perform side work and maintain cleanliness standards.
Execute proper service sequence with guests.
Understand dining room flow mechanics.
Follow reservation procedures.
Communicate banquet information and handle preliminary bookings.
Comply with Washington State Liquor Control Board (WSLCB) liquor control and over-consumption policies.
Monitor guest alcohol consumption and alert management to potential over-service issues.
Perform tray service.
Set up and reset tables properly.
Demonstrate proper service techniques including serving, plate removal, and wine service.