Cashier/Front Desk

Altitude Trampoline Park•Lawrenceville, GA

1d•Onsite

About The Position

Cashier/Front Desk Altitude Trampoline Park Lawrenceville, GA is looking for energetic individuals with a passion for guest experience to join our Team! Our Team Members are tasked with maintaining a safe and fun environment for all Altitude Trampoline Park jumpers. FRONT DESK JOB DESCRIPTION The Front Desk employee reports directly to the Manager of Altitude Trampoline Park. Front Desk employees are expected to: The front desk is the engine of the park...You make the park run smoothly Answer phone promptly and use the guest's name during phone conversation Properly open and close the front desk each day according to Standard Operating Procedures Ensure the accurate and complete registration/waivers. If uncertain consult with management prior to admitting anyone into the park Know all the pricing options, party packages, park hours and facility features by heart You are an expert at the POS system Upsell the park, birthday packages, sessions and retail, as well as programs, promotions and/or discounts available. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean, safe, fully stocked and well organized work area Accurately book, change and cancel jump appointments Be Responsible Participate in and help facilitate staff training Be on time for your shift Attend ALL scheduled staff meetings You are a court monitor too Peer over to the rock wall, basketball, and main court area from the front desk Fill in as a court monitor when needed Communicate to management any and all occurrences involving staff or guests in the park that require attention Communicate and enforce all park regulations and jumping rules in a personable and professional manner

Requirements

Excellent communication skills
Reliable transportation, to and from work
Completion of in-house safety training

Nice To Haves

Work experience is a plus, but not required

Responsibilities

Answer phone promptly and use the guest's name during phone conversation
Properly open and close the front desk each day according to Standard Operating Procedures
Ensure the accurate and complete registration/waivers
Know all the pricing options, party packages, park hours and facility features by heart
Upsell the park, birthday packages, sessions and retail, as well as programs, promotions and/or discounts available
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
Maintain a clean, safe, fully stocked and well organized work area
Accurately book, change and cancel jump appointments
Participate in and help facilitate staff training
Be on time for your shift
Attend ALL scheduled staff meetings
Peer over to the rock wall, basketball, and main court area from the front desk
Fill in as a court monitor when needed
Communicate to management any and all occurrences involving staff or guests in the park that require attention
Communicate and enforce all park regulations and jumping rules in a personable and professional manner
Communicate and enforce all park regulations and jumping rules in a personable and professional manner
Establish and maintain a safe environment for patrons in and around jumping surfaces, air bags, and other activity areas
Remain alert and use all senses while supervising park guests