Cashier at Montclair State University

Reef Parking • Montclair, NJ

303d • $16

About The Position

The Cashier is responsible for operating a specified parking lot by performing cash transactions and providing excellent customer service. The Cashier ensures proper ticket handling and guest payments while delivering service that exceeds our customer/client's expectations. The Cashier works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that cash handling procedures as well as safety standards are met at all times.

Requirements

• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Ability to learn quickly and use sound decision making in fast-paced environments
• At least 18 years of age
• Basic math skills
• Experience with cash handling is an asset
• Previous customer service experience preferred

Responsibilities

• Perform cash transactions with accuracy and precision
• Keep cash organized and know what is on hand
• Ensure cash and tickets are sorted throughout the day
• Prepare cash control/summary sheets with accuracy and neatness
• Report all overages and shortages
• Plan ahead to have adequate change on hand
• Complete all Reimagined documents completely, accurately and neatly
• Keep work environment neat and organized at all times
• Clean and organize the interior of the booth
• Clean the booth windows
• Ensure signage and equipment on the lot are continuously wiped down and free of vandalism and graffiti
• Walk through the parking lot and pick up any excess garbage and change bags in garbage cans
• Ensure supplies are properly stacked and organized at all times
• Maintain a safe and secure work environment
• Ensure windows and doors are locked and cash is taken if leaving the booth for any reason
• Secure monies and control sheets in a deposit bag prior to deposit
• Report all odd occurrences or strange persons on the lot to the supervisor immediately
• Be punctual and ensure timecard is punched at the beginning and end of the shift
• Adhere to the Reimagined Parking dress code for proper attire and grooming
• Adhere to all company policies and procedures
• Resolve customer complaints quickly and efficiently
• Provide exceptional customer service by being pleasant, courteous and helpful to customers
• Greet arriving and departing guests in a friendly and courteous manner
• Use respectful communication to assist guests with their questions, problems, and concerns
• Issue and/or collect visitor parking tickets
• Match visitor ticket forms when original tickets cannot be located
• Complete shift/daily reconciliation of receipts, cash, and charges
• Perform revenue drops following specific location procedures
• Maintain a clean, orderly, and safe work area in and around the cashier's booth
• Answer telephone in a prompt and courteous manner, when required
• Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
• Communicate professionally at all times with guests, clients, and teammates
• Other duties as may be assigned

Benefits

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family
• Life and Disability Insurance: Company paid basic life and Short-Term Disability
• 401(k) Plan: Benefit from a generous employer match with immediate vesting
• Employee Assistance Program: Access behavioral Health Care for personal needs
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed