Cashier and Student Accounts Specialist
About The Position
This position supports all general duties and activities in the Bursar and Cashier’s Office, including assisting with processing payments and maintaining the accuracy of student tuition and fee accounts. This position is responsible for communicating with students on various payment options to resolve account balances and assisting with a variety of responsibilities associated with managing delinquent accounts. This position is responsible for providing customer service at the front desk, assisting with answering email communication, responding to voice mails, and helping with incoming/outgoing calls, as needed. This position acts as a back-up to department staff. The Cashier and Student Accounts Specialist is a temporary 3-year position funded through 3/31/2028.
Requirements
- Ability to initiate, compose, and appropriately format correspondence.
- Skill to communicate effectively with all levels of staff, faculty, and students, both verbally and in writing.
- Demonstrated proficiency with Microsoft Office 365 products.
- Strong, proactive customer service orientation.
- Experience in an institution of higher education.
- A minimum of three years of customer service experience.
- Ability to communicate verbally and in writing, with diverse populations, with a high degree of professionalism.
- Ability to be detail-oriented with a commitment to quality and accuracy to provide clear communication.
- Experience in cashiering and accounting functions.
Nice To Haves
- Experience with Banner system or similar related financial database system.
- Experience using and applying state and federal regulations.
- Experience with Accounts Receivable.
- Ability to make independent decisions when needed.
Responsibilities
- Evaluate student accounts to answer questions regarding billing, College Opportunity Funds (COF), 1098Ts, Bankruptcy, appeals, financial holds, etc.
- Communicate with students regarding past due balances to provide possible funding and payment plan options through email, phone, and in-person interaction.
- Oversee the work study student lunch breaks
- Assist with answering general office email with timely and accurate responses.
- Assist with daily calls and students at the front desk.
- Review multiple daily/weekly/monthly reports to assist with possible account updates.
- Provide excellent customer service and inform students about general policies, deadlines, refunds, and payments.
- Assist with 1098T requests, as needed.
- Adhere to university policies and procedures, including FERPA and PCI standards.
- Accesses Banner, CashNet, Web Payments systems.
- Assist with cashiering (processing payments for students and deposits for departments Cash drawer reconciliation Assist with daily void & monthly outstanding check process.
- eMarket knowledge to assist when needed.
- Other duties as assigned.
Benefits
- The University’s benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as access to a long-term disability (LTD) plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
