Cash Receipts & Collections Manager

Becton Dickinson Medical Devices•Durham, NC

2d•Onsite

About The Position

The Cash Receipts & Collections Manager is responsible for managing all aspects of the company’s cash application and accounts receivable collections processes. This role ensures the timely and accurate posting of customer payments, drives proactive collections strategies, resolves customer disputes, and supports overall working capital objectives. The position requires strong leadership, analytical skills, and experience improving AR processes and controls. We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
Minimum 6 years of progressive experience in Accounts Receivable, Cash Application, or Collections roles.
Minimum 4 years of supervisory or management experience.
Experience with ERP systems (SAP, Oracle, NetSuite, Microsoft Dynamics, etc.).
Strong understanding of AR accounting, cash flow, and financial controls.
Excellent leadership and team management abilities.
High attention to detail, accuracy, and problem-solving capability.
Strong analytical and reporting skills.
Effective communication and customer relationship skills.
Ability to work cross‑functionally and manage competing priorities.
Proficiency in Excel and financial analysis tools.

Nice To Haves

Prior involvement in process automation or AR system implementations a plus.

Responsibilities

Oversee daily cash application activities, ensuring timely and accurate posting of all customer payments (ACH, wire, check, credit card, lockbox, etc.).
Monitor and reduce unapplied and unidentified cash.
Ensure proper reconciliations between bank accounts, AR subledger, and general ledger.
Partner with Treasury and Accounting on month-end close procedures related to cash receipts.
Lead and execute collection strategies to improve DSO and reduce overdue balances.
Manage customer outreach, follow-ups, escalations, and payment plan negotiations.
Conduct regular AR aging reviews and drive accountability for resolving delinquencies.
Coordinate with Sales, Customer Service, and Operations to resolve invoicing or product issues affecting payment.
Supervise and mentor the Cash Application and Collections teams.
Establish performance metrics, KPIs, and clear workflows.
Provide ongoing training, performance evaluations, and coaching.
Strengthen internal controls over the cash receipts and AR processes.
Lead automation and process enhancement initiatives, including system upgrades.
Maintain and update standard operating procedures (SOPs).
Ensure audit preparedness and support internal/external audits.
Partner with Sales to establish and enforce customer credit and payment terms.
Work with Customer Service to handle billing disputes and ensure customer satisfaction.
Serve as a subject-matter expert for AR-related questions across the organization.
Prepare weekly and monthly AR aging reports, DSO metrics, cash application statistics, and collections KPIs.
Provide insights and recommendations based on trends in delinquency, customer behavior, or cash flow.
Support forecasting of cash collections and AR balances.