Cash Management Specialist

Metro City Bank•Doraville, GA

20d

About The Position

Provide technical and administrative support for all Metro City Bank online banking and cash management applications. Maintain adequate knowledge of existing hardware and software in use to maximize efficiency of assisting the customers and branches utilization of them. Provide written documents, which evaluate information on periodic intervals.

Requirements

Associates degree or equivalent work experience
Minimum 2+ Years work experience in a banking environment
2 Years work experience with FIS applications or similar core system
2+ Years work experience with online banking/cash management
Thorough understanding of ACH transactions and NACHA guidelines
Software skills including Microsoft Excel, Adobe, Outlook, etc

Responsibilities

Answer calls to support customers with online banking and cash management questions and or issues
Utilize ticket portal system to resolve and track issues as created by system users
Monitor and respond to customer questions/issues through our online banking (OLB & D1B) systems
Create and maintain customer access and limits to various systems (OLB, D1B, Zelle, mobile banking, Remote Deposit, Cash Management – ACH, wire)
Review assigned daily reports to track system changes conducted by various users
Provide computer/network support relating to software & hardware problems reported by users
Maintain an adequate level of knowledge of operating system & application software used in order to provide a high level of support to users.
Monitor & evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient
Participate in team meetings and vendor user group meetings to learn of new products and services.
Assist in training users on system applications, tokens and remote deposit machines.
Test software and hardware to evaluate ease of use and whether product will aid user in performing work.
Write software and hardware evaluation and recommendation for management review.
Communicate with vendors (FIS) to support teams with system issues.
Assist Sr. Operations Manager and Applications Support Manager with various projects
Perform all duties in compliance with BSA/AML regulations and requirements
Monitors and reports suspicious activity to the BSA Officer