Cash Management Specialist

Optimum • Town of Oyster Bay, NY

24d • $39,479 - $64,858

About The Position

The Cash Management team supports customers and internal groups in processing and reconciliation of customer cash payments.

Requirements

• High School Diploma or equivalent required
• Minimum 1 year experience in banking or telecommunication industry, including billing and order processing is preferred
• Working knowledge of windows-based software (Microsoft Word, Excel, Access)
• Demonstrated analytical and mathematical proficiency
• Demonstrated problem solving proficiency in resolving customer issues
• Ability to work flexible hours, including evenings, weekends, holidays and overtime as required

Responsibilities

• Evaluate, research and resolve customer payment processing issues via on-line web tools and data provided from reports.
• Responsible for maintenance of customer payment options, including: reporting billing & processing system issues that hinder the performance of the database.
• Coordinate adjustments and payment applications of customer accounts consistent with department standards and procedures.
• Process manual local area payments, bulk management invoicing, lockbox exceptions, and credit cards.
• Responsible for deposit preparation, including daily transmittal forms, deposit slips, and pick up logs.
• Responsible for balancing lockbox deposits and following department process and procedure to address discrepancies.
• Manage internal mailboxes, phone calls, faxes and subscriber inquiries ensuring issues are resolved within compliance.
• Provide customer service billing support, explaining billing statements, processing customer payments for service, and issuing credits and debits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED