Cash Management Support Specialist

Orange Bank & Trust Company•Middletown, NY

57d

About The Position

General processing and providing service to clients in a professional and courteous manner. Position includes direct contact with clients on a daily basis; assisting with inquiries and support on all Cash Management products and services, including but not limited to Remote Deposit Capture, Internet Banking, Treasury, ACH Origination, Wire Transfers, Positive Pay and Lock Box. The Cash Management Specialist position includes all areas of support and operational duties related to Cash Management products. This position will also require occasionally going to a client's place of business as support to Cash Management Sales or for installs/demos of Cash Management products.

Requirements

High School Diploma or GED
1 Year Banking Experience
Confidentiality - This position requires a high level of confidentiality. This position has access to customer's financial information and personal information.
Leadership- This position requires someone with communication and leadership skills. Need the ability to maintain a positive demeanor, handle difficult situations and have an open mind. Needs to be able to handle change and pressure. Needs to coach, cross train and motivate employees. Needs the ability to assist customers and employees in a professional manner.
Communication- This position has a high level of contact with the public and departments. Must be able to communicate effectively.
Multitasking/Sound Judgment- Needs the ability to multitask, quick and accurate decisions and be organized. Decisions need to be made in the best interest of the bank while mitigating any risk to loss. Must be able to handle various processes at the same time.
Computer Skills/Technology- This position requires a high volume of computer usage, including core systems, vendor sites, etc. Should be familiar with copier/scanner/shredder equipment.
Professionalism- This position requires professionalism when providing support to clients and staff. This is a client facing position at times.

Nice To Haves

College Degree/Attending College
2 or more years Banking Experience

Responsibilities

Ensure client satisfaction by responding promptly to clients and staff in a positive manner, while escalating any client or internal issues to management as soon as possible.
Review and process all paperwork required for all Cash Management products and services.
Process all Treasury Applications-including obtaining proper approvals and set ups. This includes tracking and overall responsibility for annual reviews of ACH Originators.
Remote Deposit Capture-Process all applications, assist with implementations at client's site when needed, responsible for tracking annual site visits and reviews.
Positive Pay- Process all applications, daily work, ensure exceptions are processed, contact clients as needed, provide support
Internet Banking- Provide client support via phone, email or through secured messaging through on line banking, handle enrollments and monitoring, review suspected fraudulent transactions and conduct client calls backs as needed, process mobile banking limit increases
Lock Box- Assist the Cash Management Officer with set up and provide ongoing support
Provide overall support for clients using any of the bank's products or services
Provide internal support to staff as needed
Be involved in any new product introduction, including testing and roll out of the product or upgrade.
Cross train on other Deposit Operations functions to be able to provide support if needed.
Other responsibilities as required by management.