Cash Management Specialist

WVU Medicine

About The Position

Responsible for posting insurance and/or patient payments to Epic and balancing those postings to the bank deposits in a timely and accurate manner. Posting can include electronic processing of remittance posting files or manually posting payments from a paper remittance. Assists patients in face-to-face transaction processing. Answers patient questions related to their patient statement and collects patient copays and deposits according to insurance coverage regulations and our organizational financial policy.

Requirements

High School Graduate or equivalent.
Excellent oral and written communication skills.
Knowledge of patient accounting principles and procedures.
Working knowledge of computers.
Maintains knowledge of current online banking systems.
Must be able to sit for extended periods of time.
Must have reading and comprehension ability.
Visual acuity must be within normal range.
Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment.

Nice To Haves

Bookkeeping and cash balancing experience.
One (1) year medical billing/medical office experience.
Knowledge of medical terminology preferred.
Knowledge of third party payers preferred.
Knowledge of business math preferred.
Knowledge of ICD-10 and CPT coding processes preferred.
Excellent customer service and telephone etiquette.
Ability to use tact and diplomacy in dealing with others.

Responsibilities

Processes electronic remittances initiating transaction posting in Epic.
Works transactions that do not post correctly to ensure that transactions route to the appropriate accounts.
Identifies any unidentified payment transactions that route to the clearing account, following facility processes to move non-patient money to correct general ledger account.
Balances postings to bank deposits utilizing provided technical tools in Epic and via Microsoft Excel.
Maintains timely and accurate posting according to departmental goals and report to management.
Documents accounts clearly and accurately.
Analyzes and reconciles posting amounts from patient payment and other sources of payment (non-accounts receivable (AR) cash) to the patient accounting system and accounting department.
Uses system software, including online credit card systems and the Epic system.
Enters insurance information provided by patients and queue the billing department when required.
Processes cashier window related transactions via Epic application.
Collects patient copays and deposits according to insurance coverage regulations and our organizational financial policy.
Accurately communicates account information to our patients.
Maintains petty cash transactions and requests monthly reimbursement funds.
Accesses any scanned information via One Content imaging system.
Completes and reconciles bank deposits daily.
Utilizes Epic work queues to work exception accounts.
Reviews and reconciles all postings monthly with the accounting department as needed.
Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth.