The Cash Management Specialist (Operations Analyst)
About The Position
The Cash Management Specialist (Operations Analyst) is responsible for performing operational support duties of the Cash Management Department. Provides WebEx product training to customers and/or Bank personnel on the features and benefits of cash management products and services. Assist with user testing as needed for upgrades and new product development. Provides a full range of professional, technical and general support to customers and Bank personnel with Cash Management Online Banking services; performs customer setups; monitors product usage and system operation; resolves problems within given authority. Helps in the coordination and support of audits and examinations. Performs a variety of routine daily tasks; reviews reports, prepares correspondence; and participates in special department projects.
Requirements
- 5–7+ years of experience in Cash Management, Treasury Services, or Online Banking operations within a financial institution.
- Strong knowledge of cash management products and systems, including ACH, wires, remote deposit, positive pay, online banking platforms, and treasury onboarding processes.
- Experience training customers or internal staff, preferably using WebEx or similar platforms, with the ability to explain technical features clearly.
- Hands-on experience with system testing, including user acceptance testing (UAT) for upgrades, new product implementations, or platform enhancements.
- Proven ability to troubleshoot and resolve operational or technical issues, including customer setups, permissions, file transmissions, and product usage monitoring.
Nice To Haves
- Experience with project management methodologies (Agile, Scrum, Kanban, or Waterfall)
- Familiarity with CRM, ERP, or other enterprise platforms
- Ability to adapt quickly in a fast‑paced, changing environment
- Strong presentation skills; comfortable communicating with leadership
- Background in your specific sector (finance, tech, entertainment, etc.) preferred but not required
Responsibilities
- performing operational support duties of the Cash Management Department
- Provides WebEx product training to customers and/or Bank personnel on the features and benefits of cash management products and services.
- Assist with user testing as needed for upgrades and new product development.
- Provides a full range of professional, technical and general support to customers and Bank personnel with Cash Management Online Banking services
- performs customer setups
- monitors product usage and system operation
- resolves problems within given authority
- Helps in the coordination and support of audits and examinations
- Performs a variety of routine daily tasks
- reviews reports, prepares correspondence
- participates in special department projects.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
