Cash Management Services Specialist

First Bank & Trust•Sioux Falls, SD

1d•Onsite

About The Position

This person is responsible for providing support of Cash Management Services to new and existing business customers. The role involves close collaboration with Cash Management Sales Officers/Consultants, Business Bankers, various Banking Operations departments, and third-party vendors. Key responsibilities include obtaining information for structuring Cash Management products, providing ongoing customer support, resolving in-depth customer questions, working with vendors, maintaining product knowledge through training, staying updated on system enhancements and industry trends, building relationships with Business Banking Officers, developing and providing training for bank personnel and customers, preparing various reports, reviewing and updating service procedures annually, and cross-training within the Cash Management Department. The company, First Bank & Trust, emphasizes its community involvement, independent status, and positive culture, treating employees like family and offering a range of benefits.

Requirements

A Bachelor’s degree in a business related field and two years of bank related experience or the equivalent is required.
Knowledge of bank operations, transaction flows, and risk control monitoring is required.
Must be a self-starter, possess good analytical, organizational and decision-making skills, and must be able to multi-task and work independently.
Effective communication is required using strong oral and written language skills.
Knowledge of banking regulations is required.

Responsibilities

Obtain required information from new and/or existing customers to analyze and execute proper structuring of Cash Management business products and services on operating systems.
Perform ongoing customer support as needed.
Facilitate resolution of in-depth customer questions or issues by routing and following up on requests to appropriate personnel or departments as needed.
Effectively work with appropriate vendors to support the business customer.
Keep supervisor informed of potential issues or areas of concern.
Maintain a high level of knowledge of business bank products and services by attending applicable training sessions supplied by vendors and other professional organizations.
Stay apprised of the latest system enhancements and industry trends.
Establish, develop and maintain effective working relationship with Business Banking Officers and support staff to build a network for new customers and expand existing customer relationships.
Develop, prepare and provide training for bank personnel and customer education as needed or requested at the bank location or via telephone/web conferencing.
Prepare daily, monthly, and quarterly reports, summaries, and notifications regarding the analysis, activity, and growth of Cash Management products and services.
Review Cash Management service procedures and processes at least annually, maintaining and updating as necessary.
Cross-train on functions within the Cash Management Department.
Act in accordance with FBT policies and procedures as set forth in the employee handbook.
Adhere to compliance procedures and participate in required compliance training.

Benefits

Comprehensive Healthcare Benefits
Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance.
Plus, optional access to additional life, disability, and other forms of insurance.
401(k) & ESOP Profit Sharing
Employees are owners. Receive a match of up to 7% of your contributions to your retirement account.
Wellness Program
The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year.
Education Student loan repayment assistance program.
Tuition reimbursement.
A robust internal training program that goes beyond onboarding.
We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more.
Volunteer Service Hours
Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities.
In-house Childcare & Preschool
Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees.