Cash Management & Reservation Assistant
About The Position
The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a detail‑oriented, efficient, and customer‑focused individual to serve as a Cash Management Assistant/Reservation Assistant. In this role, the Cash Management/Reservation Assistant supports the Cash Management and Reservations Branch by providing accurate, efficient, and friendly service to Zoo guests and staff. Team members are trained to process advance ticket sales and reservations, assist with daily cash office operations, and utilize point‑of‑sale and online reservation systems. They handle financial transactions, maintain precise records, respond to inquiries, and help ensure smooth, professional support for Zoo programs, events, and daily operations.
Requirements
- Possesses sufficient cognitive ability, auditory and visual acuity, and communication skills to perform essential duties and follow general safety practices for animals and guests.
- Willing and able to work varied and extended shifts, including holidays, weekends, and event support as needed, which may fall outside normal Zoo operating hours.
- Able to navigate paved, rough, or uneven pathways.
- Must be at least 18 years of age
- Available to work weekends and holidays
- High school or General Educational Development (GED) diploma
- An equivalent combination of education and experience
Nice To Haves
- Experience in cash handling, reservations, or guest‑services work, including but not limited to processing financial transactions, assisting customers in person or by phone, using point‑of‑sale or reservation software, and maintaining accurate records for ticketing, group sales, or event bookings.
Responsibilities
- Rotate between the Reservations/Advance Ticket Sales Office and the Cash Management Office as needed; cross‑training will be provided.
- Provide excellent customer service in person, by phone, and online to both internal and external customers.
- Process park ticket sales through group sales, picnic rentals, online sales, and other reservation channels.
- Maintain a high level of accuracy and attention to detail when entering alphabetical and numerical data.
- Use computers and standard or specialized office equipment to complete daily tasks, including point‑of‑sale systems, reservation software, specialty printers, and currency counters.
- Remain fully accountable for cash, cash items, and making change.
- Assist with daily operational funds, deposits, and financial reporting as directed.
- Display a sense of urgency and professionalism at all times.
- Assist with additional duties and support other Guest Services areas as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
