Cash Management Representative

TreviPay•Overland Park, KS

About The Position

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation. Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. The Cash Management Representative – Tier I role is responsible for accurately applying customer payments and resolving routine payment discrepancies in a fast‑paced, high‑volume environment. This position plays a critical role in ensuring timely and accurate posting of payments, supporting internal partners, and delivering a positive customer experience. The ideal candidate is detail‑oriented, customer‑focused, and able to work efficiently while meeting quality and performance expectations.

Requirements

Ability to multi-task and make routine decisions
Ability to work quickly and accurately simultaneously
Ability to meet deadlines
Customer-centric focus and professional demeanor
Strong communication skills including writing, speaking and active listening
Positive attendance, dependability, and reliability
Proven ability to assess, prioritize, and balance daily workload
Proficient knowledge of Windows applications, including Outlook, intermediate Word, o and Excel

Responsibilities

Review unapplied payments with the goal of applying funds to open o invoices/statements in accordance with customer-provided remittance instructions o and Standard Operating Procedures (SOP's)
Demonstrate accuracy, proficiency, and a sense of urgency posting/applying payments o across multiple payment types, programs and markets
Execute adjustment requests such as manual applies, transfers, refunds, and write-offs o in an accurate and timely manner
Identify and document overpayments, short-payments, and duplicate payments
Ensure accurate posting of payments to the correct account and to the correct open o invoices, maximizing departmental immediate apply rates
Demonstrate the ability to solve for root cause, helping to set customers up for future o success
Provide an elite customer experience in all interactions with both internal and o external stakeholders
Meet/exceed departmental KPI's