Cash Control Shift Coordinator - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

2d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Cash Control Shift Coordinator who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Cash Control Shift Coordinator will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position exists to provide positive leadership within the Cash Office and Finance Team in a professional and competent manner, utilizing established policies, procedures and expectations. The ideal candidate will also ensure accurate and efficient process balancing on all daily and vault funds, handle credit card information securely. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable

Requirements

18 years of age or older
High School diploma or equivalent required
2 to 4 years of cash handling experience; 1 year of bank vault balancing preferred
Prefer at least 6 months supervisory experience
Knowledge of cash counting systems
Ability to operate 10-key calculator by touch
Knowledge in Microsoft Word and Microsoft Excel
Pass credit and background checks
Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job

Nice To Haves

Prefer at least 6 months supervisory experience

Responsibilities

Ensure strict adherence to company cash control policies and procedures
Oversee a team of 10+ hosts to accomplish required tasks including counting money; daily vault balancing; deposit preparation
Verify that all vault counts are performed as scheduled, and vault is in balance
Daily counting and balancing of all cash receipts
Replenish ATM and recycler funds
Set up/delete employees and employee passwords for recycler access
Collect and deposit funds from bill changers and arcade games
Process credit card information ensuring PCI compliance
Processing MCRRs
Assist Team Leads with verifying monies for armored car pickup and check deposit for bank courier
Work with Cash Auditors to solve problems that arise carrying out daily processes
Complete required reports and forms
Operate all Cash Office equipment
Ensure that all shift duties are completed within defined deadlines
Ensure all Recyclers are balanced, restocked, and monitored daily; add/delete users in CI server, collecting deposits, cleaning, filling, and clearing jams
Management reserves the right to change and/or add to these duties at any time