Cash Assistance Case Manager

Church World Service • Jersey City, NJ

383d • Remote

About The Position

The Cash Assistance Case Manager at CWS is responsible for administering programs that provide cash assistance and case management services to vulnerable migrants. This role involves connecting clients to essential resources, ensuring compliance with documentation requirements, and collaborating with community partners to facilitate support services. The position requires a commitment to diversity and inclusion while working in a hybrid environment that includes both in-office and fieldwork.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• Minimum of 3 years of experience in a non-profit setting.
• Familiarity with basic immigration issues, procedures, and statuses.
• Experience working with undocumented immigrants required.
• Prior experience in social work and/or conflict resolution is strongly preferred.
• Spanish proficiency is required (Spanish and/or Haitian Creole).
• Ability to work in a multi-cultural environment required.
• Excellent written and verbal communication skills in both English and Spanish (and/or Haitian Creole) are required.
• Strong public speaking skills are required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.

Responsibilities

• Connect and orient ORR to the RCA Program.
• Deliver case management services to enrolled clients for in-house support and make referrals to external service providers.
• Identify support services that may assist clients in navigating U.S systems, such as ESL, transportation, immigration services, and childcare among others.
• Assist RCA Program clients to connect with referrals.
• Document all contacts and services in client case files and maintain case note logs.
• Complete all required reports, ensuring rigorous documentation compliance.
• Conduct regular case file reviews to ensure documentation compliance with federal and CWS regulations.
• Coordinate with clients, partners, supervisor, and accounting assistant to submit requests for disbursement of funds to RCA clients.
• Partner with the finance team for check distribution and tracking client payments.
• Offer interpretation and translation services to clients as necessary.
• Review and process RCA applications while vetting for eligibility and maintaining client confidentiality.
• Attend trainings and conferences as requested by supervisor.
• Keep informed about refugee and immigrant issues, and available services to migrants, using current information to better identify and serve clients.
• Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
• Undertake other duties as assigned.

Benefits

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
• 14 Official Holidays
• 12 Sick Days Off (Accrued monthly)
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts
• Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: Bachelor's degree