Cash Application Specialist

Loews Hotels

About The Position

The Cash Application Specialist is an integral contributor to the accounts receivable process in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member supports the Credit and Billing Services team responsible for the timely and accurate applications of payments, remittance account reconciliation activities, payment postings, account adjustments, portal updates and resolution, research and rebilling accounts as needed. Achievement of aggressive performance targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance. The Cash Application Specialist reports to the Travel Partner Billing Services Manager. The Cash Application Specialist will report to the Credit Services Manager.

Requirements

Minimum 6 months of billing and accounting experience.
HS Diploma or GED equivalent preferred
1-2 years customer-facing work experience in hospitality or finance environment
Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally
Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines
Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office

Responsibilities

Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.
Posts and applies payments in hotel’s property management system as specified on remittances daily as they are received.
Reconciles remittance information to incoming payments, prepare written communication to clients on discrepancies and host meetings as necessary to ensure timely resolution internally and externally.
Use reminders and escalations process until resolved.
Performs daily audit across all bank deposits/properties to ensure all payments received have been posted or applied accurately and timely to accounts receivable ledger.
Researches and resolves missing or discrepant charges to ensure highest levels of billing accuracy including performing any rebills when applicable.
Collaborates with other Credit and Billing Services and hotel team members to resolve payment issues (both posting and application of payment).
Assists with client portal registration and sub-systems for invoice and payment activities.
Collaborates with Training Manager, STAR Trainers and Department Manager on continuous improvement projects and initiatives.
Accountable for achievement of metrics and targets associated with the position.
May be required to work varying schedules to reflect business needs
Required to attend all training sessions and meetings
Ability to perform “Physical Requirements” as explained below
Other duties as assigned