Cash Application Specialist II

Patterson Companies, Inc.

3d•$21 - $27

About The Position

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. Cash Applications Specialist will be responsible for timely processing of all incoming customer payments including lockbox, wires, credit card, E-payment and under direct supervision. Processing will include both balance forward and invoice specific application. They will also be responsible for processing customer adjustments, write-offs, debits, credits, seminar/training fees and services charges. Will require frequent communication with Account Specialists and Patterson customers. Cash Applications Specialist will report directly to the Cash Application Supervisor and will also work closely with Branch personnel. Essential Functions To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position. Additional functions Daily order to cash transaction processing for all customer segments and all payment types. Review unapplied payments & assist in cash reconciliation process. Notify Account Specialists of non-sufficient funds payments and handle associated system charge-back of payment. Effectively manage transaction processing efficiency and accuracy while maintaining a positive customer service culture Engage in and suggest continuous process improvement ideas Ensure that all activities are performed in the most efficient and effective manner possible Assist in cross-training and backup across all business units. Assist in collection of audit backup, as requested by manager and/or internal teams. Manage shared inboxes as assigned. Complete additional tasks assigned by manager/supervisor. Has been able to identify an area to grow into a SME (Subject Matter Expert) Is cross trained into two business units for transaction processing.

Requirements

Associate degree, high school diploma and at least 3+ years of related experience, or equivalent.
Possesses strong interpersonal and communication skills
Positively contribute to the Shared Services team environment
Exhibits organizational, problem solving, multi-tasking skills, attention to detail, and basic decision-making authority.

Responsibilities

Daily order to cash transaction processing for all customer segments and all payment types.
Review unapplied payments & assist in cash reconciliation process.
Notify Account Specialists of non-sufficient funds payments and handle associated system charge-back of payment.
Effectively manage transaction processing efficiency and accuracy while maintaining a positive customer service culture
Engage in and suggest continuous process improvement ideas
Ensure that all activities are performed in the most efficient and effective manner possible
Assist in cross-training and backup across all business units.
Assist in collection of audit backup, as requested by manager and/or internal teams.
Manage shared inboxes as assigned.
Complete additional tasks assigned by manager/supervisor.
Has been able to identify an area to grow into a SME (Subject Matter Expert)
Is cross trained into two business units for transaction processing.