Cash Application Manager

ProMach Careers • Charlotte, NC

19d • Hybrid

About The Position

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. Mechanical marvel. Customer service authority. Meticulous. A closer. A futurist. You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too. Do we have your attention? Keep reading. ProMach’s Financial Shared Service Organization (FSS) is seeking a highly skilled and motivated Cash Application Manager to join their Accounts Receivable Team. The position is hybrid located in Charlotte, North Carolina, and reports to the Senior Manager, Order to Cash. The Financial Shared Service Organization is a USA based, onshore operation. The Cash Application Manager plays a vital role in managing end-to-end cash application operations to ensure the accurate and timely posting of payments to customer accounts. This role involves managing a team of cash specialists, streamlining processes, driving automation initiatives, and collaborating with various stakeholders. The ideal candidate will have experience with workflow automation, change management skills, continuous improvement mindset, and proven experience leading and developing people. Are you excited about this work? Operational Leadership and Performance Management Oversee end-to-end cash application operations, including lockbox processing, ACH/Wire postings, credit card payments, and unidentified cash resolution. Ensure timely and accurate posting of cash receipts to customer accounts in alignment with service level agreements (SLAs). Reconcile unapplied cash and deposits, perform root cause analysis, and coordinate with customers and Divisions to resolve payment discrepancies. Collaborate with collections, billing, and Division stakeholders to resolve payment issues and/or service issues, lead implementation of solutions. Implement and maintain best practice cash policies and procedures to improve efficiency and effectiveness. Monitor cash team’s performance against established service level agreements and ensure they are hitting defined goals and targets. Provide training and learning and development support to staff to enhance their skills and knowledge. Lead, coach, and develop a team of 5 Cash Application Analysts in a high-volume, global shared services environment. Establish team goals, monitor performance, and drive accountability through key performance metrics (e.g., unapplied cash, posting accuracy, turnaround time). Promote a culture of collaboration, continuous learning, and process ownership. Ensure proper internal controls are in place and operating effectively, and compliance with all relevant regulations. Own the onboarding of new divisions into Order-to-Cash shared services, inclusive of project management, coordinating, testing and go-live monitoring. Support month-end and quarter-end closing activities, including cash reconciliations and reporting. Automation & Continuous Improvement Lead and manage the implementation of a new cash application (AR Automation) platform. Current cash application automation provider will be replaced. Serve as system administrator for current cash application software, system optimization, and end-user training. Analyze workflow, processes, and operational measures to identify, quantify, and justify recommended process improvements. Participate in, and lead where appropriate, internal and cross functional teams related to process harmonization and service alignment across the business. Implement continuous improvement practices and culture into the team. There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment! If this sounds like you, we want to connect!

Requirements

• Bachelor’s degree in Finance, Accounting, Business, or related field.
• 7+ years of experience in Accounts Receivable or Cash Application, with at least 3 years in a leadership role.
• Proven experience with an ERP system, automation, and workflow.
• Strong organizational, team building and leadership skills and the ability to work and navigate within a complex matrixed organization.
• Strong analytical and critical thinking skills.
• Excellent communication, customer service and relationship management skills.
• Proactive, persistent, and persuasive.
• Ability to work independently and collaboratively with cross-functional teams to meet mutual objectives and deadlines.

Nice To Haves

• Experience in a global shared service center or multinational environment strongly preferred.

Responsibilities

• Oversee end-to-end cash application operations, including lockbox processing, ACH/Wire postings, credit card payments, and unidentified cash resolution.
• Ensure timely and accurate posting of cash receipts to customer accounts in alignment with service level agreements (SLAs).
• Reconcile unapplied cash and deposits, perform root cause analysis, and coordinate with customers and Divisions to resolve payment discrepancies.
• Collaborate with collections, billing, and Division stakeholders to resolve payment issues and/or service issues, lead implementation of solutions.
• Implement and maintain best practice cash policies and procedures to improve efficiency and effectiveness.
• Monitor cash team’s performance against established service level agreements and ensure they are hitting defined goals and targets.
• Provide training and learning and development support to staff to enhance their skills and knowledge.
• Lead, coach, and develop a team of 5 Cash Application Analysts in a high-volume, global shared services environment.
• Establish team goals, monitor performance, and drive accountability through key performance metrics (e.g., unapplied cash, posting accuracy, turnaround time).
• Promote a culture of collaboration, continuous learning, and process ownership.
• Ensure proper internal controls are in place and operating effectively, and compliance with all relevant regulations.
• Own the onboarding of new divisions into Order-to-Cash shared services, inclusive of project management, coordinating, testing and go-live monitoring.
• Support month-end and quarter-end closing activities, including cash reconciliations and reporting.
• Lead and manage the implementation of a new cash application (AR Automation) platform.
• Serve as system administrator for current cash application software, system optimization, and end-user training.
• Analyze workflow, processes, and operational measures to identify, quantify, and justify recommended process improvements.
• Participate in, and lead where appropriate, internal and cross functional teams related to process harmonization and service alignment across the business.
• Implement continuous improvement practices and culture into the team.

Benefits

• Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.
• And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager