Caseworker Coach I

Catholic Charities Diocese•San Diego, CA

3d•$20 - $22

About The Position

The Caseworker Coach I evening shift is an essential member of Rachel’s Night Shelter Team and is responsible for ensuring participants are served in clean, safe environments. Supports residents in meeting realistic attainable goals that lead to obtaining safe, stable housing. Develops a strong working knowledge of community resources and establishes collaborative working relationships with colleagues within and outside of Catholic Charities. Motivating, supporting, and guiding the people we serve is a shared responsibility for every member of the team. The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following: A commitment to the agency’s mission, vision, and values; A commitment to excellence in everything we do; A commitment to excel at performance and quality improvement; A commitment to outcomes and measured results; A commitment to innovation and to what is possible.

Requirements

Associate’s degree in Human Services, social or behavioral sciences or related field or equivalent experience
Minimum one year of experience serving people experiencing homelessness, living with substance use disorders, and/or mental illness
A positive, can-do attitude and willingness to learn and grow
Well-developed listening skills
Successful completion of a live scan background clearance
Familiarity with trauma-informed approaches to service delivery.
Prior knowledge of Motivational Interviewing, Stages of Change, Housing First approaches to service delivery.
Strong computer skills and ability to become proficient with database software including Clarity HMIS.
Ability to multi-task, organize, and prioritize.
Ability to work effectively as a team member and independently.
Successful completion of a background check and TB Screening .
Current CPR and First Aid training or the ability to complete training.
Willing and able to obtain a Food Handler Certificate

Nice To Haves

Bilingual Spanish speaking preferred but not required, must be able to read, write and speak English
Candidates with lived experience are encouraged to apply

Responsibilities

Welcome and orient new shelter guests; complete initial intakes, explain program routines and review the safety-focused terms of service
Provides a consistent presence in the facility, remaining mindful of residents’ physical, emotional and psychological safety
Prepares meal supplies and assists with serving meals as needed. Oversee clean up after meals and ensure supplies are fully stocked for the following day
Assist participants in developing life skills (e.g. how to use showers, laundry facilities, maintain the environment, resolve conflicts, navigate social service delivery systems, etc.)
Supports residents in following through on established goals, checks in with participants after off-site appointments, overcoming barriers to success and identifies possible solutions.
Assists with problem-solving
Keep supervisor apprised of issues, problems, complaints and/or concerns expressed by residents
Documents services provided, maintain sign-in logs and other record-keeping processes and documents significant events in shift email notes
When applicable, facilitate participants’ access to technology to meet with internal CC and external service providers
Fosters a trauma-informed, safety-focused culture within Rachel’s Night Shelter
Develop a comprehensive base of knowledge of county-wide resources that address the needs of people experiencing homelessness. Maintains current knowledge about community resources.
Participate in case management, training conferences, and program monthly meetings as scheduled.
Works collaboratively with other Catholic Charities Homeless Services team members. This includes briefing the next shift team about events occurring overnight shift before leaving the building.
Establishes and nurtures collaborative relationships with colleagues from other agencies providing similar or complementary services.
Documents contacts with residents in files and Clarity HMIS and may include entering information into CES (Coordinated Entry System for housing placement)
Completes and submits all required monthly reports and paperwork in a timely and accurate manner.