Case Worker

ACCESS•Sterling Heights, MI

32d

About The Position

Under general supervision, the Case Worker uses intermediate skills obtained through experience and training to provide a range of employment and/or educational related services to individuals in assigned programs. Develops, implements and evaluates activities in accordance with the programs objectives and policies. Employee will work with assigned caseloads following established procedures to perform routine tasks. Receives general guidance and direction to perform a variety of non-routine tasks with limited decision-making responsibility. Resolves most questions and problems and refers new or unusual issues to a higher level. Routine contact with internal and external clients is required to obtain, clarify or provide facts and information.

Requirements

Knowledge of community resources including social services agencies and crisis intervention providers
Knowledge of processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
Knowledge of HIPAA regulations based on assigned functional area
Skill in operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
Ability to partner with other functional areas to accomplish objectives
Ability to facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
Ability to organize and prioritize multiple tasks and meet deadlines
Ability to communicate effectively, both orally and in writing
Ability to speak and write in English.
Ability to maintain confidentiality of agency and client information
High school diploma or GED equivalent
At least one year of related work experience based on assigned functional area or any equivalent combination of experience, education and/or training approved by Human Resources
Chauffeurs License may be required depending upon assigned functional area.
MDCH test counselor certification & phlebotomy depending upon assigned functional area if employee does not possess these certifications upon hire, they may receive the training and gain certification within 12 months but cannot draw blood until certification is received
Career Development Facilitator certificate depending upon assigned functional area

Nice To Haves

Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred.

Responsibilities

Assess and complete initial review process including identification of participant motivation, strength, barriers and resources
Complete any necessary paperwork related to services provided
Help program participants to identify and access options available to them through the program and their local community
Develop and implement plans of action that help participants set goals, identify steps, a timetable and responsibilities for each party to act and deliver on
Review and revise plan as necessary
Provide on-going support to participants and ensure participation and program compliance
Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies
Utilize program tools to identify goals and address barriers
Assist clients in recognizing and understanding at risk behaviors
Regularly collect documentation and evidence of participant progress and activities, complete required case notes and document all services in compliance with the agencys quality assurance plan
Report on program progress at required intervals per funding guidelines
Establish and maintain relationships with appropriate client referral sources
Maintain agency confidentiality and clients privacy
Maintain currency on new services and referral sources as well as services provided to clients
Maintain program policies and procedures per funding guidelines
Follow the funding sources requirements and CARF standards applicable to the services provided
Depending upon assigned functional area and program may administer testing as needed, this may include blood testing and the coordination of administering, preparing, and shipping of samples and receiving test results
May develop and maintain relationships with existing and potential employers.
May recruit new employers each month
May attend meetings with the Department of Health and Human Services to review deficient case files and determine participants compliance with program based on assigned functional area
May regularly conduct home visits with clients based on assigned functional area
May transport clients using company provided transportation
May create educational/program marketing materials targeted toward increasing participation in assigned program including newsletters, Facebook and websites
May conduct presentations and awareness campaigns in order to raise awareness of services offered and increase participation
May conduct regular group client meetings
May conduct employer visits daily/weekly to market program services and recruit new job openings
May maintain employer files and documentation regarding the employer and current and past job openings
May translate and interpret information for non-English speaking clients as needed
May communicate and interact with external program funders, attend grant related meetings or participate in training sessions as required
May assist program participants to develop effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills
May provide translation services as needed
May provide cultural awareness education to employers who hire immigrants and assist employers in resolving conflicts and/or tensions as needed
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned