Bilingual Case Worker

Grand St Settlement Inc. • New York, NY

11h • $45,000 - $50,000

About The Position

Under the supervision of the Benefit Assistance Director, the caseworker will provide individual and families with case management, case assistance, benefits counseling, entitlement assistance, and other social services and assistance at multiple Bronx and Manhattan locations. The caseworker will conduct ongoing presentations and community outreach to recruit new clients and attend special events/tabling to promote program and services.

Requirements

• Associate's degree required, Bachelor's preferred
• At least 1-2 years of community/family support, case management work/experience
• Familiarity with social service benefits (entitlements)
• Strong communication skills, listening skills, written and verbal communication skills, critical thinking, and problem-solving skills
• Empathy and interpersonal skills to build positive relationships with clients
• Strong computer literacy to learn all program databases and strong skills in Microsoft Office
• Bilingual English/Spanish required

Responsibilities

• Manage annual contractual caseload and achieve monthly deliverables for all programs in the Bronx which includes: Early Childhood and Individual and Families
• Maintain and update client caseloads in the contractual required tracking systems which should include intake, assessment, application process, referrals, and outcomes
• Ongoing support for clients through comprehensive assessment and counseling; benefit assessment screening, planning, implementing, overall evaluation of client's needs, case assistance and case management, follow up (weekly/monthly) as required
• Responsible for collaborating and providing services to all Grand Street programs in various Bronx locations and sites, which includes recruitment, outreach, working with ECP family advocate/workers and Program Directors for all programs
• Liaison for Legal, Financial, and Tax services
• Responsible for doing (internal/external) outreach, presentation, informative Zoom meetings, tabling at events and food pantries, attending events, and providing information about services to the community to recruit new clients
• Other special projects or miscellaneous program duties as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees