Case Worker & Community Liaison (5342)

THE SALVATION ARMY•Georgetown, TX

23h•$20 - $23•Onsite

About The Position

Provides social service assistance and case management assistance to eligible clients in the following areas: food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services and conducts home visitations to ensure needs are being met. and prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures. Serves as liaison to onsite partners; manages in-kind donations process. Benefits: Paid Time Off Health Insurance Benefits Retirement Benefits

Requirements

Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.
Knowledge of social service practices and principles.
Skill in Microsoft Word and Excel applications with the ability to effectively create and maintain Spreadsheets.
Ability to interview clients in order to evaluate and serve their needs.
Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.
Ability to build and maintain effective working relationships with the public and community agencies.
Ability to prepare accurate and complete client records, reports and statistics.
Ability to present a positive and professional image of The Salvation Army.
Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.
Ability to meet attendance requirements.
Ability to read, write and communicate the English language effectively.
Ability to perform mathematical calculations.
Ability to type and keypunch information into a computer.
Ability to sort and file documents alphabetically and numerically.
Ability to operate various general office equipment including a telephone, computer and adding machine.
Associate’s degree from an accredited college or university in Social Work, Behavioral Science, or a related field; with a Bachelor’s degree preferred, and Two years experience working in a social or public service environment with experience assisting the public, or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Responsibilities

Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.
Prepares, completes and processes food, clothing and furniture vouchers for eligible clients; directs clients to Family Store or Food Pantry for assistance.
Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
Conducts home visitations when appropriate; ensures that client's living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs; conducts routine inspections of living quarters and grounds.
Follows up with clients at regularly scheduled intervals to determine if clients maintain housing and financial stability after receiving assistance.
Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.
Prepares food bags/boxes according to the number of family members; packs food items in boxes and marks boxes accordingly to distribute to clients.
Receives, inspects and sorts donated food items according to the category and condition; prepares labels for food; packages food.
Keeps food pantry organized and well-stocked; lifts and carries items to the appropriate destination for distribution to clients.
Coordinates the retrieval, storage, and distribution of food and commodities for the program; keeps food pantry organized and well-stocked; lifts and carries items to the appropriate destination for distribution to clients.
Maintains food pantry area in a neat and orderly manner; monitors expiration dates on all food in the pantry; discards outdated or damaged food.
Determines the appropriate amount of food to order for the program; maintains and organizes an adequate inventory of food and supplies for the Food Program; ensures the supply meets the needs of the program; informs supervisor when supplies are low; prepares records and charts to be used to facilitate/document the distribution of food and supplies to clients.
Serves as the primary point of contact for food pantry volunteers; trains volunteers on pantry operations and provides day to day support.
Serves as liaison to partner agencies in order to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
Manages available for office space for onsite partners; schedules onsite partners activities; maintains and communicates weekly onsite partner schedules to program staff and clients.
Serves as primary point of contact for onsite and collaborative partners; communicates pertinent information to partners to ensure client and program needs are being met.
Coordinates with corporate partners for in-kind food pantry donations; maintains list of food pantry program needs; communicates needs list to corporate partners.
Inputs client information to database accurately and in accordance with established timelines and procedures; prepares and files client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services.