Case Review Analyst

Computer Aid • Newark, DE

36d • $20 - $22 • Onsite

About The Position

As the Case Review Analyst, you will review cases completed by case workers determining benefit eligibility, document errors, and provide detailed feedback regarding cases. We are looking for a Case Review Analyst for a full-time, long term opportunity that is onsite in Newark, DE. As the Case Review Analyst, you will review cases completed by case workers determining benefit eligibility, document errors, and provide detailed feedback regarding cases.

Requirements

• Minimum of one year case management or processing programs of assistance for State government experience
• Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience
• Microsoft Office Suite
• Data Entry experience
• Attention to Detail
• Outstanding organizational skills
• Good analytical skills
• Strong written and verbal communication skills
• Well organized with the ability to manage multiple priorities
• Solid interpersonal skills, ability to work on a team
• Ability to drive work to completion and escalate when necessary
• Team oriented individuals that want to make a difference in the community
• Transportation to/from office, dependable and on time
• Be available to work a minimum of one Saturday a month if necessary

Nice To Haves

• Strong written and verbal bilingual communication skills
• OnBase experience

Responsibilities

• Strong working knowledge of Federal laws, rules, regulations, standards, and State Policy related to how the public assistance programs are administered by the Division of Social Services
• Investigate and document constituent complaints
• Identify fraud or abuse in the public assistance programs, and know how to report it appropriately
• Review cases completed by case workers determining benefit eligibility
• Document errors and provide detailed feedback regarding cases
• Provide details regarding training opportunities based on error trends to management
• Maintain confidentiality in all situations
• Communicate with clients regarding their case as necessary
• Provide answers to questions from Case Workers regarding cases at hand
• Any further duties assigned by management

Benefits

• medical
• dental
• vision insurance
• 401k retirement account access
• paid sick leave
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees