Case Manager

Simpson Housing Services • Minneapolis, MN

81d

About The Position

This position will work as part of a team that utilizes a Harm Reduction and Housing First Model to assist people who have experienced long-term homelessness by meeting them where they are with housing as a primary focus. Team members will respond to each participant's unique needs and goals, recognizing their resiliency and supporting them through challenges by providing on-going support, advocacy and assistance in accessing community services to ensure stability in housing and integration in the community. Case Managers must be knowledgeable about and able to respond effectively to the complexities of participants' lives and the co-occurring issues often associated with long-term homelessness. Participant populations may include those with chemical abuse issues, criminal history, domestic violence, trauma and/or mental health issues.

Requirements

• Bachelor's degree in human services, or relevant experience.
• Driver's License and access to a safe, reliable and insured vehicle.
• Possess strong computer skills, with experience in Microsoft Office.
• Demonstrate ability to learn and use computer database for client records.

Nice To Haves

• One year's experience in providing direct social services, especially to those experiencing homelessness.
• Lived experience of homelessness.
• Experience with low-income single adults, people experiencing homelessness, diverse populations, and those who have mental health, chemical use and trauma histories.
• Multilingual.

Responsibilities

• Lead persistent outreach to potential participants, building trusting and respectful relationships.
• Orient participants to service policies/ procedures and program expectations.
• Network with other agencies and outreach and other support workers to help access housing and other needed resources.
• Support participants through issues of renter expectations, renter/landlord conflict resolution, and tenant rights.
• Assist clients with completion of necessary forms to access and maintain housing, including rental assistance and county and other relevant benefits.
• Build relationships with property managers and facilitate communication with participants regarding ongoing tenancy concerns, and property issues.
• Manage a caseload of 15-20 participants.
• Offer regular, quality contact (generally weekly, in-home support) focused on housing stability and participants' self-defined goals.
• Assist in crisis prevention and offer flexible, individualized services.
• Provide transportation and accompany participants to appointments related to their goals.
• Maintain individual electronic files, including timely detailed case notes of each interaction.
• Understand and comply with the necessary documentation for MN Housing and Hennepin County Housing First/Housing Support.
• Maintain accurate records including employee time sheets, client expenses, and mileage reimbursement.
• Work within and across agency departments to build a culture of equity and anti-racism and hold SHS accountable.
• Evolve knowledge and strategy of equity and anti-racism on an individual and a team level.
• Participate in meetings, trainings, and workshops hosted by SHS about diversity, equity, inclusion, anti-racism, and other related topics.
• Communicate and coordinate services with all team members.
• Attend required meetings and trainings.
• Interpret and promote the program to constituents, speak to community organizations or volunteer groups.
• Develop and maintain positive working relationships with staff, volunteers, participants and other stakeholders.

What This Job Offers

• Industry: Social Assistance
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees