Case Manager

Guardian Tax • Irvine, CA

4d • Onsite

About The Position

Case Manager – Tax Resolution
Guardian Tax is looking for a motivated, detail-oriented Case Manager who brings professionalism, empathy, and strong communication to every client interaction. If you enjoy working in a fast-paced environment and take pride in being a dependable point of contact, this is an opportunity to join a team that’s collaborative, supportive, and driven to succeed.
Why Join Guardian Tax?
Create Meaningful Impact – Help clients navigate challenging financial situations and guide them toward resolution
Engaging Office Environment – A lively, team-focused atmosphere with regular celebrations and shared wins
Opportunities for Advancement – Ongoing training, hands-on leadership, and clear paths for career growth
Collaborative Team Culture – Work side-by-side with experienced professionals in a supportive, in-office setting
Competitive Compensation Package – Hourly pay, bonus potential, and comprehensive health benefits

Requirements

• Strong communicators who are confident and client-focused
• Highly organized individuals who can effectively manage multiple tasks
• Comfortable using technology and learning new systems
• Positive, coachable professionals who work well in a team setting

Nice To Haves

• Prior experience in tax relief is a plus, but not required

Responsibilities

• Oversee a portfolio of client cases from onboarding through completion
• Provide consistent communication, updates, and high-quality client support
• Partner with enrolled agents and compliance teams to keep cases progressing
• Manage multiple priorities in a high-volume, deadline-driven environment
• Meet monthly performance targets while maintaining strong client satisfaction

Benefits

• Medical
• dental
• vision
• additional employee perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees