Case Manager (Cleveland)

CENTRAL OUTREACH WELLNESS CENTER LLC•Cleveland Heights, OH

3d•$45,000 - $55,000•Onsite

About The Position

This role within the Medical Case Management team at Central Outreach Wellness Center requires an individual to be patient-centered and culturally competent while working with a diverse patient population within our LGBTQ+ health center. Their primary role is to navigate clients through the processes that connect them to the medical benefits, rehab services and housing services available to them. Services we Provide: Resources for connecting patients to insurance including MAWD, SBPB, Compass, Gilead, SNAP, Medicaid, etc. Housing resources for people with a steady income. Connecting patients to Rehab if they are ready to go to ASAP. If not, we connect them to Resolve Connect patients to outside resources for emergency housing, resume building, career link for employment, financial empowerment General Duties and Responsibilities: Document patient encounters in our EMR System Stay knowledgeable of community resources offered to the population we serve Work collaboratively with clinic staff to address any concerns of the patient Answer and respond to tiger text and e-mails in real time Navigate clients through the processes needed to connect them to the programs and services available Be available to the clients throughout the medical case management processes Proactively manage your caseload of patients and participate in weekly staff meetings to discuss any issues Specific Duties and Responsibilities Be the point person to coordinate patient intakes at the clinic Help manage the caseload on the spreadsheet as the CM team needs Be patient and attentive to patients’ needs Quick to adapt to high pressure situations Always find a solution to the patients’ needs, and assist them in completing tasks Keep an organized work ethic and document all encounters

Requirements

Bachelor’s degree or equivalent customer service skills preferred
Strong communication and people skills
Experience with patient-centered care
Ability to manage difficult situations utilizing de-escalation techniques and conflict resolution skills
Ability to work collaboratively in team-based care.
LGBTQIA cultural competency
Understanding of the relationship between physical health, mental health, and social determinants of health
Commitment to providing high quality care to historically underserved populations
Knowledge and comfort working with patients with drug and alcohol use disorders
Ability to adapt to a work environment that is constantly changing and not always structured
Completely understand the healthcare privacy laws as outlined in HIPAA
Attend morning huddles
Ability to multi-task
Maintain a professional attitude and demeanor while working in the clinic
Separate personal life from work

Responsibilities

Document patient encounters in our EMR System
Stay knowledgeable of community resources offered to the population we serve
Work collaboratively with clinic staff to address any concerns of the patient
Answer and respond to tiger text and e-mails in real time
Navigate clients through the processes needed to connect them to the programs and services available
Be available to the clients throughout the medical case management processes
Proactively manage your caseload of patients and participate in weekly staff meetings to discuss any issues
Be the point person to coordinate patient intakes at the clinic
Help manage the caseload on the spreadsheet as the CM team needs
Be patient and attentive to patients’ needs
Quick to adapt to high pressure situations
Always find a solution to the patients’ needs, and assist them in completing tasks
Keep an organized work ethic and document all encounters