Case Manager

The Just One Project • North Las Vegas, NV

1d

About The Position

The DHRC Case Manager is responsible for providing comprehensive case management services to individuals and families in need of supportive services, and community resources. This role focuses on assisting clients in achieving stability and self-sufficiency by creating individualized service plans, connecting them to essential resources, and offering ongoing support.

Requirements

• Communication: Strong verbal and written communication with clients, employers, and team members
• Problem Solving: Ability to address complex client needs and develop tailored plans
• Organizational Skills: Ability to manage multiple clients, maintain records, and meet deadlines
• Collaboration: Ability to work effectively with case managers, employers, and partners
• Conflict Resolution: Ability to resolve client and workplace related issues
• Advocacy: Ability to advocate for underserved clients
• Cultural Competency: Ability to work effectively with clients from diverse backgrounds
• Case Management Systems: Proficiency in using client management systems to document case notes, track referrals, and maintain program compliance
• Data Tracking: Ability to perform accurate data entry and track program metrics
• Service Planning: Ability to reevaluate service plans and adapt strategies to improve client outcomes
• Resource Navigation: Knowledge of community resources to address barriers and provide appropriate referrals
• Financial Guidance: Ability to use budgeting tools to support client financial planning
• Technical Skills: Proficiency in Microsoft Office Suite Word, Excel, PowerPoint and Google Workspace including Gmail, Drive, Docs, Sheets, Slides, Google Meet and Calendar
• Crisis Response: Ability to provide crisis stabilization and rapid response
• Professional Standards: Ability to demonstrate professionalism, teamwork, accountability, and a trauma informed approach
• Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience in workforce case management
• Minimum 2 years of Non Profit experience
• Minimum 3 years of experience in case management, social services, and community outreach
• Experience working directly with diverse populations, including vulnerable or at risk individuals
• Must obtain and maintain a valid Nevada Food Handlers Card within thirty days of hire due to required participation in food distribution events.

Nice To Haves

• Relevant certifications in case management and conflict resolution
• Knowledge of employment related issues, housing programs, and health resources
• Familiarity with housing services, wrap around programs, and self sufficiency initiatives
• Proven track record of managing a caseload and delivering measurable outcomes in client stability and self reliance

Responsibilities

• Provide immediate support and intervention during client crises.
• Develop safety plans and connect clients to emergency services when necessary.
• Conduct regular monthly assessments with clients to ensure they are receiving the necessary assistance and support.
• Collaborate with the workforce and other case managers.
• Collaborate with supervisor to resolve complex issues and create comprehensive plans.
• Able to prioritize multiple client needs in a fast paced environment
• Collaborate with internal and external case managers and supervisors to ensure clients receive all possible services, resolve complex cases, and develop creative solutions to challenges.
• Maintain up to date knowledge of available community resources and programs.
• Mediate issues with clients that threaten their self sustainability.
• Assist clients in developing and maintaining budget plans to ensure stable self reliance.
• Provide guidance on financial literacy, budgeting, saving and debt management.
• Maintain accurate and comprehensive case notes, documenting client status, progress, assessments, service engagement and any relevant correspondence.
• Complete necessary forms and reports following established procedures.
• Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into salesforce within 1 business day of client interaction.
• Ensure shared spreadsheets are updated within 1 business day of any changes.
• Prepare and submit weekly success stories to supervisor, marketing and grants manager.
• Performs other related duties consistent with the scope and purpose of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees