Case Manager - 4897

BronxWorks•New York, NY

16h

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Join a community-driven team supporting individuals and families in accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.

Requirements

Bachelor’s degree preferred or High School Diploma/GED with 1 year Case Management experience working with formally homeless individuals.
Experience using Access HRA and securing HRA entitlements and benefits preferred.
Strong oral and written communication, time management and organizational skills are necessary.
Proficiency in Microsoft Office suite and other standard business technology is required.

Responsibilities

Support families in maintaining permanent housing through regular one on one meetings which may include home visits and ongoing engagement.
Assess, identify and address early signs of housing instability to prevent eviction and housing loss.
Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.
Monitor and document client progress toward service plan goals.
Document all interactions, timely, with, or on behalf of, clients in respective database.
Maintain familiarity with program resources available on- and off-site.
Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers.
Complete program reports on a monthly basis, or more frequently as required.
Act as program contact person for inquiries concerning clients.
Provide collaboration and support with securing benefits, especially as it relates to access to benefits services and eviction prevention efforts.
Report to, and meet with, supervisor on a monthly basis.
Assist with community events as needed and serve as a liaison with community vendors.
Perform additional administrative duties as assigned.